Leader in Training (LIT) and Floor Leader
Primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising, and operational tasks assigned by store management— cashiering, merchandise display, pulls, register procedures, and routine cleaning of facilities. The role works directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.
Compensation & Benefits
Pay Range
$15.16 - $18 per hour. The range is the budgeted amount for this position. Final offers are based on skill set, experience, location, qualifications and other job‑related factors. For sales positions, Buckle pays a base rate plus commission on sales; the range listed is the estimated base rate plus commission for teammates in this position.
Full‑Time Teammate Benefits
- Health
- Your physical well‑being matters. We provide health options that empower you to take control of your care and make informed decisions for you and your family.
- Medical Coverage – Choose between two comprehensive plans. Preventive care is covered at 100%, and all plans include access to virtual care.
- Dental and Vision Insurance – Preventive and routine dental and vision care to support your everyday health.
- Virtual Care – 24/7 access to general, behavioral, and dermatology consultations.
- Mental Health Resources – Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self‑care tools.
- Wealth
- 401(k) with Company Match – Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements. Buckle provides discretionary matching contributions to qualifying teammates.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) – Pre‑tax options for qualified medical and dependent care expenses. Buckle contributes to your HSA if enrolled in the high‑deductible medical plan.
- Performance Bonuses – Eligible teammates may earn incentive‑based bonuses in recognition of their performance.
- Teammate Discount – 40% off Buckle products and 25% off Buckle gift cards.
- Peace of Mind
- Time Off – Vacation time is earned on a progressive schedule based on your role and years of service, starting at 80 or 120 hours, prorated for the first partial year. Teammates earn 40 hours of sick time per year, prorated for the first partial year; up to 80 hours may be carried over.
- Income Protection – Buckle provides company‑paid basic life and AD&D insurance, with options to add teammate‑paid supplemental life and disability plans (short‑term and long‑term).
- Leave of Absence Support – Paid and unpaid time away is available for qualifying situations, with guidance from our Benefits Team.
- Supplemental Insurance Options – Accident, critical illness, and hospital indemnity coverage available.
- Additional Benefits – Legal services, identity theft protection, and pet insurance available to eligible teammates.
Part‑Time Teammate Benefits
- Teammate Discount – 40% off Buckle products and 25% off Buckle gift cards.
- Medical Plan Access – Eligible part‑time teammates may choose between two comprehensive medical plans. Preventive care is covered at 100%, and all plans include access to virtual care.
- 401(k) with Company Match – Start planning for the future with traditional and Roth options. Buckle provides discretionary matching contributions to qualifying teammates.
- Mental Health Resources – Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self‑care tools.
- Paid Leave in Applicable States – Paid leave accrues where required by law; one hour of leave is accrued for every 30 hours worked.
Essential Duties and Responsibilities
Sales Generation and Guest Service
- Greet guests with a friendly, engaging attitude, consistently prepared to provide legendary service.
- Answer questions regarding store and merchandise.
- Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
- Anticipate and fulfill guest’s needs by suggesting additional items and creating a wardrobe experience.
- Demonstrate product utilizing product knowledge and sales education, consistently sharing knowledge and education with teammates.
- Maintain and share knowledge of current sales and promotions, payment and exchange policies, and security practices.
- Remain consistent on personal sales, seeking opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
- Achieve personal sales‑per‑hour, average sales and total net sales goals set by store management.
- Provide legendary service throughout the store in the front 5, sales floor, fitting rooms, and register area.
- Be knowledgeable of all exchange and return procedures for guests and use these as showmanship opportunities.
- Fill out and effectively use the SPG daily to accomplish goals.
- Meet or exceed performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
- Investigate and navigate ways to expand guest selection through inventory manager, advanced product search, iPad apps, etc.
- Maintain and build positive guest relationships to develop a client‑based business.
- Lead by example with high level of showmanship, excellent customer service and attentiveness.
- Recognize and communicate guest levels with the team.
- Ask business‑driven and showmanship questions often to manager, team leaders and teammates.
- Coachable—allow manager to educate in sales presentation.
- Consistently perform leadership actions and maintain high standards, whether or not the manager is present.
Teammate Recruiting, Training and Development
- Recognize recruiting opportunities using Jobs & Careers cards, email referrals and teammate recommend.
- Develop skills and assist in leading, directing, motivating and educating new teammates to meet Buckle’s standards on shifts: Accountability, shift orientation, loss prevention and sales presentation.
- Maintain a positive attitude, creating a positive floor culture.
- Demonstrate personal dress code to encourage and coach teammates and team leaders.
- Participate effectively in daily setup, training, impacting and reviewing while utilizing the Performance Tracker.
- Motivate teammates to initiate and complete daily tasks.
- Demonstrate passion to coach and influence denim showmanship and fit card results through teammates and guests.
- Create and develop results in your department, balancing all DM actions and completing mid‑week check‑ins.
- Demonstrate leadership actions during segment:
- Awareness of guests in the store and ensure they are being helped.
- Demonstrate how to involve guests with product.
- Be vocal and continuously update fellow leaders and teammates.
- Responsible for getting guest names.
- Understanding and working guys side/gals side to benefit both teammates and guests.
Visual Merchandise Management
- Own and influence product through zone ownership:
- Product knowledge, placement, passion, preference.
- Weekly checklist.
- Life cycle of product.
- Track results.
- Assign zones and projects to teammates daily with specific learning goals.
- Confirm teammates follow visual standards and weekly visual checklist with urgency and accountability.
- Execute and demonstrate new tools and videos applied to zone ownership.
- Recognize merchandising opportunities from freight to floor, and recommend solutions to store manager.
- Give informative store tours.
- Ensure sales floor is sized correctly and new freight displayed appropriately.
Operations
- Work a flexible schedule, including mornings, evenings, weekends, and key holiday dates.
- Utilize planner, including opening and closing checklists.
- Watch for security risks and thefts, and know prevention or handling procedures.
- Follow loss prevention guidelines, daily bag and purse checks.
- Execute and teach all point‑of‑sale (POS) procedures.
- Handle corporate calls appropriately.
- Know guidelines for returns and exchanges.
- Maintain positive attitude with challenging guest or teammate situations.
- Execute all payment, exchange and loss prevention policies.
- Navigate all tools on the home page.
- Provide guidance and feedback to all non‑sales positions.
- Cover shifts when needed and complete scheduled shifts.
- Provide feedback to store manager and leadership on merchandise handling concerns.
- Communicate policy violations and concerns to appropriate management confidentially.
- Keep store clean, organized, and shoppable, fulfilling Buckle’s mission.
- Adhere to Buckle’s Code of Ethics and all policies, procedures, handbooks.
Supervisory and Leadership
- Comfortable giving and receiving feedback from peers and management.
- Supportive of leadership.
- Promote personal and store growth.
- Maintain professional, mature, stable relationships with teammates.
- Fulfill mission by performing duties with high customer service and positive team spirit.
- Execute special projects and other duties as assigned.
Supervisory Responsibilities
None.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Physical Demands
The role requires standing, walking, using hands to reach, climb, stoop, kneel, crouch, crawl, talk, and hear. Occasional sitting. Lift and maneuver up to 50 lbs. Vision: close, distance, color, peripheral, depth perception, and ability to adjust focus.
Work Environment
Regularly works in a retail store setting. Typical noise level: moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified teammates from the available workforce in the communities we serve. Buckle’s equal employment opportunity policy is based on abilities and qualifications without discrimination or retaliation for veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information or any other protected characteristic as established by applicable local, state, or federal law. For state‑specific information, refer to the State Law Supplements in the Teammate Center, under Human Resources.