Leader in Training (LIT)

Toot; Amarillo (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Toot’n Totum is seeking a Leader in Training (LIT) to support convenience store operations and fill in for Store Managers and Food Managers during emergencies. This internal promotion path moves you to a Store Manager role once training and performance meet expectations.

The LIT collaborates with Store Manager and District Manager to maintain store operations, guest experience, and policy compliance, with a requirement to be available on weekends and participate in related certifications when

Qualifications

• No degree required.
• 1 year of Assistant Manager experience within Toot’n Totum or 2+ years of prior retail management experience.
• Strong leadership and people management skills.
• Ability to travel ~50% (day travel regularly, overnight travel occasionally).
• Excellent communication and customer service orientation.

Responsibilities

• Assist Store Manager to recruit, interview, hire & train new team members.
• Oversee the daily workflow & operations of the department/store.
• Provide and support performance reviews.
• Coach and develop team members to achieve goals.
• Ensure compliance with safety, policy and procedures.
• Support organizational changes and continuous improvement initiatives.

Skills

Critical thinking

Written communication

Verbal communication

Conflict resolution

Time management

Decision making

Integrity & professionalism

MS Office experience

Education

No degree required

Tools

MS Office

Job description

Location: 3401 S. Soncy Rd., AMARILLO, TX, 79119

Summary: The Leader in Training (LIT) position supports convenience store operations by filling in for Store Managers, Assistant Store Managers, Food Managers and occasionally Guest Service Representatives in emergency situations. Likewise, the LIT position transfers to a regular Store Manager position once training is completed, satisfactory performance is achieved, and a Store Manager opportunity becomes available. This position requires a broad base knowledge of all store types including those with a deli, lube center and car wash. The Leader in Training assists in fulfilling all duties normally assigned to the Store Manager and works closely with the Store Manager & District Manager to keep them informed of site operations. The LIT position is considered an internal promotional opportunity from Assistant Store Manager or Guest Service Representative (with previous management experience). Leader in Training positions are transferred to any store tier that requires a Store Manager position to be filled.

Supervisory Responsibilities

• Assists Store Manager to recruit, interview, hire & train new team members.
• Oversees the daily workflow & operations of the department/store.
• Provides and/or supports constructive & timely performance reviews.
• Provides continuous leadership and coaching to all team members, routinely shaping positive & constructive feedback to ensure the team is set up for success.
• Handles and/or supports discipline and termination of team members in accordance with company policy.
• Required to be available & work on weekends as needed by the District Manager on call.

Essential Duties & Responsibilities

• Store positions, including the LIT, are responsible for legally selling age-restricted product such as alcoholic beverages, tobacco, e-cigarettes and lottery. This requires strict adherence to age-restricted sales policies.
• Maintain safety and cleanliness of assigned location as well as maintain cash and inventory controls.
• Strive to make each Guest visit a pleasant, fast and enjoyable experience by serving Guests in a polite courteous and professional manner.
• Effectively manage and maintain store operational procedures.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.
• Demonstrates and embodies the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possesses a service mindset; strives to achieve experiences worth repeating.
• Participates in and follows all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Performs other duties as assigned.

Required Skills & Abilities

• Effective criticalthinking and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills; strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Acts with integrity and professionalism.
• Some experience with MS Office suite desired.

50% travel is required; day travel on a regular basis, overnight travel on occasion.

Irregular hours and weekends will be required according to the needs of the business.

Must be willing to work a variety of shifts to include days, evenings, midnights, weekend & holidays as required.

Must be comfortable working alone at times.

Must be willing to complete and maintain tobacco certification, TABC certification (every two years) and Food Manager certification (every five years).

Education & Experience

• No degree required.
• 1 year of Assistant Manager experience within Toot’n Totum OR.
• 2+ years of prior retail management experience.

Physical Requirements

• Ability to sit (10%), stand (50%), walk (20%), kneel/squat (10%) and bend (10%).
• Ability to push, lift and pull up to 50lbs.
• Ability to move and position self to operate in, near and around merchandise components, backrooms, coolers, kitchens, shelving, etc.
• Position requires grasping and utilizing manual dexterity including hand/finger coordination and the utilization of color vision.
• Must be able to access and navigate each department at the organization’s facilities.