Leader in Training

Green Thumb; New Castle (PA); On-site; USD 40,000 - 65,000; Full time

Job summary

Green Thumb is seeking an experienced dispensary supervisor in New Castle, PA to oversee daily operations, ensuring compliance with security, inventory, and regulatory requirements. You will lead a team to execute programs, promotions, and top-tier customer experiences across in-store channels.

The role emphasizes cash handling accuracy, schedule management, and cross-functional leadership to support a seamless customer journey in a fast-paced retail cannabis environment.

Qualifications

• At least three years of customer service or retail experience, with supervisory exposure.
• Cannabis industry knowledge or willingness to learn about cannabis regulations.
• Experience with inventory control and store operations.

Responsibilities

• Oversee dispensary operations to ensure compliance with security and state regulations.
• Monitor inventory levels and communicate inventory action items with management.
• Oversee intake and verification of deliveries, transfers, and vault inventory accuracy.
• Lead team members to execute programs, initiatives, and regional in-store promotions.
• Demonstrate proper cash handling, processing payments, discounts, and cash maintenance.

Skills

Customer service leadership

Retail supervision

Cannabis industry knowledge

Inventory management

Cash handling

Job description

Responsibilities

Operations

• Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.


• Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management.


• Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.


• Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.


• Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.

Experience

• Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.


• Participate in “Leader On Duty” shifts to provide active supervision , team member recognition, and redirect behaviors to support the customer journey.


• Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery.


• Lead by example and mo tivate team members to deliver Loyalty goals.


• Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.

People

• In partnership with the G eneral Manager or A ssistant General Manager , build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members .


• Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.


• Help facilitate the store’s team member badging process with local and state agencies.


• Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.


• Perform other duties as needed.

Qualifications

• At least three years of customer service or retail experience, with at least one year in a supervisory role .


• Cannabis experience preferred


• Inventory control experience preferred


• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs


• Must have reliable, responsible and dependable attendance.


• Must be 21 years or older.


• Must pass any and all required background checks.


• Must possess a valid driver’s license or state ID.


• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb


• Must have a solid understanding of the Cannabis laws, rules and regulations, and a passion to further their understanding and knowledge of the industry and the laws.


• Prior cannabis experience not required

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.


• Meet timelines consistently and be able to work under pressure effectively.


• Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations.


• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.


• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email


• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.


• Adapts and thrives in a demanding, fast-paced environment


• Possesses a high level of critical thinking


• Operates with a high level of professionalism and integrity, including dealing with confidential information


• Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary


• Remain in a stationary position, if required, to meet the needs of the business


• Converse and communicate with individuals and groups of people directly


• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email


• Prepare patient and customer orders by moving and placing products


• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries


• Move inventory and materials weighing up to 30 pounds independently


• Position self to move inventory and materials in storage areas

Working Conditions

• Patient and/or customer-facing environment


• Ability to work outdoors in varying and sometimes adverse weather conditions


• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Voluntary Demographic Questions

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.