Lead Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; Morrisville (NC); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Lead Workplace Experience Ambassador for an onsite role in the Durham/Morrisville/RTP corridor. The position focuses on delivering exceptional client experience through journey mapping, audits, and engagement programs across multiple client sites.

The role requires 5+ years in hospitality or related workplaces services, strong leadership, and excellent communication skills.

Qualifications

• 5+ years of experience in hospitality, customer service, facilities management, or workplace services in corporate environments.
• Excellent organizational and time management abilities.
• Exceptional interpersonal and communication skills.
• Proficiency with Microsoft Office Suite and visitor management platforms.

Responsibilities

• Map employee journeys to identify pain points and opportunities.
• Conduct regular site audits of workspace functionality and amenities.
• Develop data-driven improvement plans with clear objectives and timelines.
• Lead HX Champions to build engagement and adoption.
• Maintain master calendar of workplace events and initiatives.
• Organize and operationalize engagement events with stakeholders; manage budgets and registrations.
• Serve as primary contact for employee inquiries and workplace feedback; ensure SLAs are met.

Skills

Team leadership

Interpersonal skills

Communication

Problem solving

Time management

Flexibility

Social media marketing

Content creation

Engagement strategies

Employee engagement

Workplace engagement

Education

Bachelor’s degree in hospitality management

High school diploma or GED

Tools

Microsoft Office

Visitor management platforms

Workplace management systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Lead Workplace Experience Ambassador (P3) Location: RTP Client site in Morrisville, NC 27560 (Slater Road and NC-54) Work Schedule: Onsite, 8am - 5pm, varies for event needs Reports to: Global Workplace Experience & Food Lead Estimated base salary for this position: $80,000 - $95,000

What this job involves:

JLL's Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Lead Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Lead Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program across multiple client sites and will be assigned to work from a key client location. This client‑facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like:

Journey Mapping & Observational Analysis

Map employee journeys to identify pain points and improvement opportunities. Observe workplace patterns including traffic flow and service effectiveness. Conduct research through shadowing, interviews, and surveys. Create user personas to inform service design. Translate insights into actionable workplace recommendations.

Site Audits and Solutions

Conduct regular workplace audits using standardized assessment tools. Evaluate workspace functionality, amenities, and environmental conditions. Walk floors daily to ensure spaces operate properly and identify improvements. Develop data-driven solutions based on findings and user feedback. Collaborate with facility partners to implement and monitor solutions.

Improvement Plans & Best Practices

Drive continuous improvement through innovation and optimization. Create improvement plans with clear objectives, timelines, and metrics. Lead HX Champions to build engagement and adoption. Research and share best practices across the JLL network. Facilitate design thinking workshops to generate creative solutions. Develop programming that maintains community participation.

Communication & Master Calendar

Maintain master calendar of workplace events, initiatives, and key milestones. Manage internal social platforms and digital channels. Create engaging content that drives participation and celebrates successes. Ensure communications align with brand guidelines. Coordinate with stakeholders to maximize visibility and avoid conflicts.

Engagement Events

Organize and operationalize engagement events with stakeholders. Design interactive experiences that strengthen culture and connections. Manage event logistics including vendors, budget, and registration. Measure success through attendance, feedback, and impact assessments. Continuously refine programming based on data.

Core Service Excellence

Serve as primary contact for employee inquiries and workplace feedback. Deliver services consistent with SLAs and professional standards. Support data collection and reporting aligned with client goals. Analyze behavior patterns to identify growth opportunities. Collaborate across business lines to deliver experience services. Build relationships with employees and guests through visible engagement. Respond to all requests within one day with personal follow‑up. Identify and elevate potential risks appropriately.

Required qualifications:

• High school diploma or GED equivalent
• 5+ years of experience in hospitality, customer service, facilities management, or workplace services in corporate workplace services, commercial real estate, or property management environments
• Proven ability to lead, motivate, and develop high-performing teams in fast- paced environments
• Understanding of employee engagement principles and what motivates workplace participation
• Excellent organizational and time management abilities
• Exceptional interpersonal and communication skills with the ability to interact professionally with all organizational levels
• Strong problem‑solving abilities and sound judgment in handling complex situations and competing priorities
• Proficiency with workplace management systems, Microsoft Office Suite, and visitor management platforms
• Adept in social media marketing, content creation, and engagement strategies
• Flexibility to work varying shifts including occasional evenings or weekends based on client needs

Preferred qualifications:

• Bachelor’s degree in hospitality management, business administration, or related field
• Demonstrated experience implementing workplace experience programs or service improvement initiatives

Location: On-site –Durham, NC, Morrisville, NC, Raleigh, NC, Research Triangle Park, NC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well‑being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.