Lead Valet Attendant – Cheyenne Regional $16-$18/HR + Tips (No Weekends)

Towne; Cheyenne (WY); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Accident insurance

401k retirement plan

Critical illness insurance

Telemedicine benefits

Job summary

Towne is looking for a Guest Service Captain in Cheyenne, Wyoming, who will orchestrate exemplary service experiences for hotel guests. Responsibilities include managing welcoming duties, providing assistance with check-ins, and ensuring team communication is effective.

The ideal candidate will have a high school diploma and at least six months of related experience. Key skills include proficiency in Standard English and the ability to drive manual vehicles.

This role offers a competitive hourly pay of $16 to $18 plus tips, with various benefits.

Qualifications

• Must be at least 18 years old and pass background checks.
• Completion of Wheelchair Safety Training is required.
• At least six months of related experience is needed.

Responsibilities

• Manage the service experience for hotel guests.
• Open doors and assist with guest check-ins.
• Provide directions and assist with reservations.
• Promote teamwork through effective communication.
• Issue claim checks and manage vehicle keys.
• Assist the manager with scheduling and cash handling.

Skills

Standard English proficiency

Driving manual transmission

Mathematical skills with U.S. money

Ability to present information

Education

High school diploma or GED

Job description

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay range for this position is $16 to $18 per hour plus tips.

Work Schedule: Monday through Friday.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401k retirement savings plan. Seasonal and temporary roles are not eligible for these benefits.

Summary

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, and provides troubleshooting and guidance when the manager is not on-site. The Guest Service Captain is not a manager; they may handle critical issues and make judgment calls when expediency is a priority. For non‑urgent issues, they report information to the manager and seek instruction for how to proceed.

Essential Functions

• Maintain a pleasant, friendly and professional demeanor with guests, staff, and coworkers. Acknowledge and greet guests within 30 seconds of arrival.
• Open vehicle and hotel doors for guests; check in arriving guests and explain parking and retrieval procedures; park and retrieve vehicles while driving slowly and cautiously.
• Use proper phone etiquette; conduct effective room presentations; assist with delivery and pick‑up of items to guest rooms; provide directions, taxi, reservation, and inquiry assistance; maintain detailed knowledge of the client’s facility and the area.
• Promote teamwork philosophy through effective communication; lead the work group and assign tasks as directed by the Account Manager.
• Issue claim checks to guests after receiving vehicle keys; collect claim checks; complete ticket information including key tag, guest folio, and location of vehicle; conduct damage surveys; secure all keys.
• Ensure staff do not provide lift services to any guest; check wheelchairs for safe operation and clean them after use; protect guest confidentiality per HIPAA; maintain security of customer financial and identifying information.
• Assist the Account Manager with building work schedules; make schedule change calls; collect revenue; complete accurate cash drop slips; reconcile revenue and tickets at shift end.

Qualifications

Education

• High school diploma or general education degree (GED).

Required Licensure, Certification, Etc.

• Minimum 18 years of age and ability to pass a criminal background check, motor vehicle record check, and drug screen.
• Completion of the Wheelchair Safety Training course provided by Towne Park.

Work Experience

• Six (6) months of related experience and/or training, or an equivalent combination of education and experience.

Knowledge

• Must have and maintain a valid driver’s license and a clean driving record.

Skills

• Drive manual transmission.
• Speak, read and write Standard English.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one‑on‑one and small group situations.
• Apply reasoning and understanding to carry out instructions in written, oral, or diagram form.
• Mathematical skills: add, subtract, multiply, divide three‑digit numbers and perform operations with U.S. money.
• Understand 24‑hour and military time systems.
• Understand rates applicable to time passed.

Scope

• The job is fairly routine; decisions are made within operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Authority To Act

• Job is fairly routine; duties are performed with specific directions and work is checked or verified frequently. Decisions are made within specific operational instructions and departmental guidelines.

Budget Responsibility

• The employee has control over only the resources available.

Working Conditions & Physical Demands

Work performed outdoors for extended periods; exposure to extreme heat and cold; physical demands include standing, walking, running, handling objects, reaching, climbing stairs, stooping, kneeling, crouching, and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly. Specific vision requirements include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Travel

Travel of up to 5% may be required.