Lead UX Designer

Global Payments; Troy (MI); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & benefits

Career growth

Learning & development

Inclusive team environment

Community initiatives

Employee assistance program

Global recognition program

Benefits overview page

Job summary

Global Payments is seeking a Lead UX Designer to own experience strategy across mobile, web, kiosk, and POS for a flagship portfolio. You will partner with Product Management and Engineering to shape user-centered design and evolve design systems.

Responsibilities include leading discovery through delivery, creating personas and journey maps, conducting usability research, and advocating accessibility while advancing the PDLC within our global organization.

Qualifications

• Bachelor's degree in UX or related field
• 8+ years of UX/Product design experience
• Experience designing customer-facing digital experiences across mobile and web
• Experience partnering with Product Management and Engineering teams
• Experience developing user journeys, personas, and design strategies
• Experience establishing or evolving design systems and component libraries

Responsibilities

• Define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences
• Lead user-centered design efforts from discovery through delivery
• Own personas, journey maps, experience frameworks, and interaction models
• Establish and evolve scalable design systems, component libraries, and reusable design patterns
• Partner closely with Engineering to translate designs into high-quality experiences
• Conduct and oversee usability testing, customer interviews, journey mapping, and prototype validation
• Create wireframes, prototypes, user flows, and high-fidelity designs
• Champion accessibility, usability, and modern UX best practices within the PDLC
• Influence product direction and modernization of customer-facing experiences

Skills

UX design

Product design

User research

Design systems

Prototyping

Accessibility

Communication

Education

Bachelor's Degree

Tools

Figma

Adobe XD

Prototype tools

Job description

Job Description

Ready to take your career Global?

The Lead UX Designer owns user experience strategy and design for a strategic component of the Genius portfolio, one of Global Payments' flagship commerce and software platforms. Working closely with Product Management, Engineering, and Product Delivery teams, you will define experience strategy, drive customer-centered design, evolve design systems, and help shape the future of our digital commerce experiences.

What you'll own:

• You will define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.

• You will lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.

• You will own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.

• You will establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.

• You will partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.

• You will conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation. You may also partner with external research vendors to gather customer insights.

• You will create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.

• You will champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).

• You will act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.
  Not an exhaustive list; other duties as assigned.

What you'll bring:

• Bachelor's Degree

• Relevant degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or a related field; equivalent experience may be considered in lieu of a degree

• Typically 8+ years of UX, Product Design, or related experience

• Experience designing customer-facing digital experiences across mobile and web platforms

• Experience partnering closely with Product Management and Engineering teams

• Experience developing user journeys, personas, and design strategies

• Experience establishing or evolving design systems and component libraries

• Strong portfolio demonstrating end-to-end product design work

It's a bonus if you have the following!

• Experience in restaurant technology, hospitality technology, digital ordering, commerce platforms, or customer engagement solutions

• Experience designing omnichannel experiences spanning mobile, web, kiosk, and point-of-sale environments

• Experience leading UX modernization initiatives

• Experience managing or partnering with external user research providers

• Experience mentoring designers or supporting the growth of a UX practice

Our perks - what we'll bring for you:

We know it's bigger than just your career. It's your life and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution

• Opportunities to grow your skills and build your career within a global business

• Access to learning, development and on-the-job experiences that expand your expertise

• A supportive, inclusive team environment where your ideas and input matter

• Time to give back through community and charity initiatives

• A global employee assistance program to support your wellbeing

• Recognition through a global platform that celebrates your achievements.

• https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

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