Lead, Troubleshooting Strategy & Solutions

Abbott; Alameda (CA); On-site; USD 100,000 - 200,000; Full time

Job summary

Abbott is seeking an experienced Lead, Troubleshooting Strategy & Solutions to drive the effectiveness and continuous improvement of troubleshooting guides and perception codes within the ADC Diabetes Care division. You will partner across Quality, Customer Service, Regulatory, Product Development, Data Analytics, PMO, and BTS to translate business needs into scalable solutions.

This on-site role in Alameda, CA focuses on shaping content, logic, coding strategies, and operational performance

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Biomedical Engineering or related field.
• 6+ years in medical device quality, technical support, post-market activities, investigations, or related roles.
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
• Experience in a regulated medical device environment; knowledge of FDA, MDR, and quality system requirements.

Responsibilities

• Lead the evaluation, maintenance, and continuous improvement of TSGs and Perception Codes.
• Analyze performance data, operational trends, and stakeholder feedback to identify improvement opportunities.
• Partner with cross-functional stakeholders to translate business requirements into effective troubleshooting solutions.
• Develop and implement enhancements to troubleshooting logic, workflows, content, and coding structures.
• Establish and monitor metrics to evaluate TSG and Perception Code effectiveness and drive data-based decision making.
• Represent the TSG organization in cross-functional forums, strategic initiatives, and NPI activities.
• Support training, stakeholder engagement, change management, and implementation of TSG and Perception Coding enhancements.
• Ensure solutions align with applicable quality and regulatory requirements while promoting standardization and data integrity.

Skills

Cross-functional leadership

Analytical thinking

Communication

Project leadership

Regulatory knowledge

Education

Bachelor's degree in Engineering, Life Sciences, Biomedical Engineering or related field

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Lead, Troubleshooting Strategy and Solutions

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Lead, Troubleshooting Strategy & Solutions is responsible for driving the effectiveness, quality, and continuous improvement of ADC Troubleshooting Guides (TSGs) and Perception Codes. This role partners with stakeholders across Quality, Customer Service, Regulatory, Product Development, Data Analytics, PMO, and BTS to identify business needs, evaluate performance trends, and implement solutions that improve troubleshooting effectiveness, data quality, regulatory compliance, and user experience.

The individual serves as the voice of the business within the TSG organization, translating stakeholder needs into scalable, sustainable, and compliant troubleshooting solutions while leading initiatives that enhance TSG content, logic, coding strategies, and operational performance.

This is an on-site position in Alameda, California. This is not a remote position.

What You’ll Work On

• Lead the evaluation, maintenance, and continuous improvement of TSGs and Perception Codes.
• Analyze performance data, operational trends, and stakeholder feedback to identify improvement opportunities.
• Partner with cross-functional stakeholders to translate business requirements into effective troubleshooting solutions.
• Develop and implement enhancements to troubleshooting logic, workflows, content, and coding structures.
• Establish and monitor metrics to evaluate TSG and Perception Code effectiveness and drive data-based decision making.
• Represent the TSG organization in cross-functional forums, strategic initiatives, and New Product Introduction (NPI) activities.
• Support training, stakeholder engagement, change management, and implementation of TSG and Perception Coding enhancements.
• Ensure solutions align with applicable quality and regulatory requirements while promoting standardization and data integrity.

Required Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Biomedical Engineering or a related field.
• 6+ years of experience in medical device quality, technical support, post-market activities, investigations, technical writing, business process support, or related functions.
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
• Strong analytical, communication, problem-solving, and project leadership skills.
• Experience working in a regulated medical device environment.
• Knowledge of FDA, MDR, and medical device quality system requirements.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission: Why We Exist

Our business purpose is to restore health and improve quality of life by designing and providing device and management solutions for treating structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular-based solutions.

Nutrition

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, and Glucerna – to help them get the nutrients they need to live their healthiest lives.

The base pay for this position is

$100,000.00 – $200,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Operations Quality

DIVISION:

ADC Diabetes Care

LOCATION:

United States > Alameda : 2801 Harbor Bay Parkway

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf