Lead Triage RN – Patient Care Leader & Education Support

Cciweb; Silver Spring (MD); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

PTO and benefits

403B Retirement Plan

Continuing education assistance

Malpractice insurance (FTCA)

Job summary

CCI Health Services is seeking a Lead Triage Registered Nurse in Silver Spring, MD. The role leads nursing triage activities, assesses needs, prioritizes urgency, and directs care over the phone and in the EMR under nursing leadership.

The position requires an active Maryland RN license, 3+ years in acute care, BLS/CPR, and strong communication skills; English is required, bilingual in Spanish is a plus.

Qualifications

• Active RN license with state board.
• Minimum of three years nursing experience with acute care.
• Current BLS/CPR certification.
• Experience documenting in an EMR; knowledge of eCW is a plus.
• Lead or supervisory experience is a plus.
• Fluent in English; bilingual in English/Spanish preferred.

Responsibilities

• Utilizes evidence-based resources to provide nursing triage services via telephone or web consult.
• Provides patient education and medical advice supporting symptoms.
• Leads transition of care outreach after discharge or ER visit.
• Serves as lead in triage, transitions of care management, and patient communication.
• Develops and enforces policies, workflows, and clinical guidelines.
• Engages in quality assurance and quality improvement activities.
• Supervises triage nursing team: duties, coaching, hiring, training, corrective action.
• Attends meetings, health fairs, events, and trainings as assigned.

Skills

RN license

3+ years nursing

BLS/CPR

EMR documentation

eCW knowledge

Leadership experience

English fluency

Bilingual (English/Spanish)

Tools

eClinicalWorks (eCW)

Job description

CCI Health Services is seeking a Lead Triage Registered Nurse in Silver Spring, MD. The role leads nursing triage activities, assesses needs, prioritizes urgency, and directs care over the phone and in the EMR under nursing leadership.

The position requires an active Maryland RN license, 3+ years in acute care, BLS/CPR, and strong communication skills; English is required, bilingual in Spanish is a plus.