Lead, Travel Operations

Ross Stores, Inc.; Dublin (CA); On-site; USD 70,310 - 101,400; Full time

Job summary

Ross Stores, Inc. is seeking a Travel Operations Lead in Dublin, CA. The role involves managing operational logistics of travel and corporate card programs, offering support to executives and associates. The ideal candidate will have over five years of experience in the Travel industry and a Bachelor's degree or equivalent.

The company values diversity and inclusion, offering a dynamic workplace environment that encourages teamwork and career growth. The salary range is between $70,310 and $101,400 based on experience.

Qualifications

• 5+ years of experience in the Travel industry.
• Experience with travel suppliers including air, hotel, and ground services.
• Intermediate Excel skills including power query and pivot tables.

Responsibilities

• Manage operational logistics of travel and corporate card programs.
• Support associates with travel-related issues.
• Data analytics for travel and credit card reporting.

Skills

Excellent written and verbal communication skills

Strong organizational skills

Project management skills

Technical proficiency in Microsoft Office

Education

Bachelor's degree or equivalent work experience

Tools

Online booking tools (Concur, Deem, Navan)

Data reporting systems

Job description

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

About the Role

The Travel Operations, Lead will manage the operational logistics of Ross' Travel, and Corporate Card Programs by providing support, issue resolutions, policy guidance and recommendations to Ross' executives, administrative assistants and associates across the organization. This role will focus on the operational and administrative components of Ross' travel and card programs, including but not limited to airline, car rental, lodging, chauffeured transportation, rail, corporate card, online booking tool, and all aspects of the corporate credit card program.

Responsibilities

• Partnering with the Sr. Manager, Travel, to explore and assess opportunities with all suppliers.
• Managing, editing, and distributing reports across multiple systems and travel categories.
• Supporting associates with travel‑related issues and providing high‑touch support to executives and EAs.
• Providing support in sourcing and contracting Meetings & Events.
• Leading regular touchpoint meetings with EAs/AAs and Zone Admins to drive compliance with Ross policies and initiatives.
• Data analytics, including reviewing travel and credit card data to support departmental spend reporting, identify non‑compliant spend, and provide insights to support leadership decision‑making.

Qualifications

• Bachelor's degree, or equivalent work experience.
• 5 + years of experience in the Travel industry (Corporate Buyer, Travel Management Companies or Air, Car and Hotel Suppliers, etc.) with experience in:
• Working with travel suppliers in categories including, but not limited to, air, hotel, ground, and ancillary services.
• On‑line booking tools (Concur, Deem, Navan, etc.) and data reporting systems.

Required Skills

• Excellent written and verbal communication skills, as well as interpersonal skills with the ability to communicate clearly and effectively with organizational awareness and sensitivity.
• Strong organizational skills, project management skills, and attention to detail.
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.
• Ability to analyze and synthesize large amounts of data and identify key trends and variances.
• Technical savviness and demonstrated proficiency in Microsoft Office (Excel, PowerPoint and Visio) with intermediate Excel experience (power query, V‑lookups, pivot tables, and other intermediate functions).

Pay range and compensation package

The base salary range for this role is $70,310- $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Equal Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.