Lead TOC Engineer

Toyota North America; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care

401(k) match

Paid holidays

Relocation assistance

Tuition reimbursement

Job summary

Toyota Financial Services Technology Operations Center is seeking a Lead TOC Engineer to govern, care for, and uplift the CMDB and related ServiceNow modules. You will collaborate with IT, Finance, and Audit to ensure data quality and cost transparency while delivering automation and integrations.

Ideal candidates bring 5+ years in ServiceNow development, ITAM/HAM/SAM and CMDB/CSDM, plus 2+ years in JavaScript, Glide APIs, Flow Designer, and integrations.

Qualifications

• The candidate has 5+ years in ServiceNow development and admin experience.
• 3+ years in ITAM/HAM/SAM, ITOM, and CMDB/CSDM.
• 2+ years hands-on with JavaScript, Glide APIs, Flow Designer, and integrations.

Responsibilities

• Act as SME across ITAM, ITOM, and CMDB/CSDM.
• Own end-to-end asset lifecycle + HAM/SAM Pro capabilities.
• Design/build Discovery, Service Mapping, CMDB health, and integrations.
• Deliver ServiceNow development (workflows, scripts, APIs, automation).
• Drive data quality, governance, and audit/compliance readiness.
• Partner across IT, Finance, and Audit for cost transparency and optimization.

Skills

ServiceNow development

ITAM/HAM/SAM

ITOM/CMDB/CSDM

JavaScript

Glide APIs

Flow Designer

Integrations

Automation

Governance (SME)

Tools

Glide APIs

Job description

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Overview

Who we’re Looking For

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Lead TOC Engineer. Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

What You’ll Be Doing

• Act as SME across ITAM, ITOM, and CMDB/CSDM
• Own end-to-end asset lifecycle + HAM/SAM Pro capabilities
• Design/build Discovery, Service Mapping, CMDB health, and integrations
• Deliver ServiceNow development (workflows, scripts, APIs, automation)
• Drive data quality, governance, and audit/compliance readiness
• Partner across IT, Finance, and Audit to enable cost transparency and optimization

What You Bring

• 5+ years of experience with ServiceNow development + admin experience
• 3+ years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM
• 2+ years of hands-on experience with JavaScript, Glide APIs, Flow Designer, integrations
• Proven SME mindset as it relates to architecture, process, and governance ownership
• Experience in automation, asset accuracy, and operational improvements

Added bonus if you have

• ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM)
• 1+ years of experience with license compliance, audits, and optimization
• 1+ years of experience with SOX / audit controls and enterprise asset governance
• 1+ years of experience with ITIL / SACM and Agile delivery

What We’ll Bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].