Lead Teller & Branch Operations Coach

Benefit Plans Administrative Services, Inc.; Town of Massena (NY); On-site; USD 26,174 - 35,266; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller and transaction operations at the branch, coaching frontline staff to deliver exceptional customer service and maintain policy adherence.

The role oversees cash operations, vault management, internal controls, and risk management, with authority to handle non‑standard issues within limits and escalate as needed. Travel to nearby branches may be required.

Qualifications

• Minimum three years of teller experience.
• High School Diploma or GED required.
• Reliable transportation; must be 18 years of age or older.

Responsibilities

• Lead teller and transaction operations; coach frontline staff.
• Oversee cash operations, vault management, and controls.
• Balance cash; manage cash shipments and ATM procedures.
• Assist with account opening, maintenance, and customer requests.

Skills

Teller Experience

Leadership

Customer Service

Attention to Detail

Communication Skills

Time Management

Education

High School Diploma

Job description

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller and transaction operations at the branch, coaching frontline staff to deliver exceptional customer service and maintain policy adherence.

The role oversees cash operations, vault management, internal controls, and risk management, with authority to handle non‑standard issues within limits and escalate as needed. Travel to nearby branches may be required.