Lead Teller

KeyBank; Town of Ramapo (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Monsey, NY is seeking a Lead Teller who delivers exceptional client service, troubleshoots complex inquiries, and coaches fellow tellers. You will manage teller scheduling, staffing, and branch compliance while partnering with a Banker to advance client financial wellness.

This role emphasizes accurate cash handling, building relationships, promoting products, and upholding regulatory standards in a busy branch.

Qualifications

• Minimum high school diploma or equivalent required.
• Demonstrated superior client relationship skills and cash handling experience.
• Ability to lead, motivate, and foster teamwork in a branch.

Responsibilities

• Lead teller in branch; coach tellers for accuracy and service.
• Identify and resolve complex client servicing issues and transition to Banker when needed.
• Support onboarding and training of new tellers and ensure regulatory compliance.
• Balance cash drawers and manage teller line operations and scheduling.
• Promote bank products and services to clients and meet sales targets.
• Participate in morning huddles, end-of-day debriefs, and adhere to policies.

Skills

Customer service

Cash handling

Sales

Banking products

Communication

Time management

Team leadership

Education

High School Diploma / GED

Tools

Windows PC

Job description

Location:

87 Route 59 - Monsey, New York 10952.

Job Summary:

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in-person morning huddles and end-of-day debriefs.
• Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
• Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new Tellers to the team.
• Work on Saturdays as directed by management
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education:

• High School Diploma , GED, or equivalent business experience (required)

Work Experience:

• Minimum of 3 years demonstrated superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Licenses and Certifications:

• Notary License (preferred).

Skills:

• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
• Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
• Excellent time management skills.
• Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service.
• Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
• Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
• Helping clients achieve their financial goals through education and the use of financial tools.

Core Competencies:

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands:

• Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements:

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category:

• Branch.

COMPENSATION AND BENEFITS:

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/11/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].