Lead Teller

Park Bank - Madison; Town of Middleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Park Bank in Wisconsin is seeking a Lead Teller to oversee all teller activities and maintain branch operations accuracy, including audits, cash handling, and scanning routines.

You will support client experience by resolving escalated issues, provide overrides as needed, train tellers, and drive operational excellence while upholding regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Minimum 3–5 years of related work experience; or equivalent combination of education and experience.
• Associate’s degree or post-secondary classes/degree is preferred.
• Park Bank is a drug-free workplace with post-offer drug testing.

Responsibilities

• Interact with clients and retail associates in a friendly and upbeat manner.
• Demonstrate leadership and professionalism.
• Process client transactions in a timely and accurate manner.
• Adhere to cash handling procedures.
• Manage operational audits.
• Oversee tellers and provide feedback on client experience.
• Adhere to regulatory requirements and training.
• Support onboarding of new tellers.
• Maintain strong attendance and dependability.
• Support client needs by asking open-ended questions and guiding to appropriate staff.

Skills

Customer service

Leadership

Cash handling

Regulatory compliance

Training

Education

High school diploma

Associate degree preferred

Job description

At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. There’s no one way to what’s next. Our story of achievement starts with each member of our team. We’re always searching for great people to join our team. While a culture fit is nice, a culture add is even better. If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, we invite you to join our branch family. You will thrive if you enjoy making personal connections, exude confidence, and are committed to helping clients succeed to move you forward in your own career development.

General Summary

As a Lead Teller, you are responsible for all aspects of the Teller role and additionally overseeing and maintaining accuracy for the branch operations. This includes audit requirements, cash handling procedures, variances, and scanning routines. Lead Tellers support the client experience by handling escalated client issues, providing overrides, and solving problems. You are expected to be a branch leader by providing training and guidance to tellers and ensuring operational excellence.

Primary Duties / Responsibilities

• Interact with clients and other retail associates in a friendly and upbeat manner.
• Demonstrate leadership and professionalism.
• Process client transactions in a timely and accurate manner.
• Adhere to cash handling procedures.
• Manage operational audits.
• Oversee tellers and provide feedback on client experience.
• Adhere to regulatory requirements and training.
• Support onboarding of new tellers.
• Maintain strong attendance and dependability.
• Support client needs by asking open-ended questions and effectively transitioning clients to the appropriate staff.

Staff Requirements

• High school diploma or equivalent. Equivalent years of experience also accepted.
• Minimum 3–5 years of related work experience; or equivalent combination of education and experience.
• Associate’s degree or post‑secondary classes/degree is preferred.
• Equipped to handle the physical demands: remaining in a stationary position, standing or sitting for prolonged periods, adjusting or moving objects up to 10 pounds in all directions, and repeating motions that may include the wrists, hands and/or fingers. Communicating with others to exchange information.
• Park Bank is a drug‑free workplace. All selected candidates will be required to submit to drug testing after a conditional offer of employment.

Equal Opportunity Employment

Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or protected veteran status.