Lead Teller

PNC; Mahwah (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

PNC is seeking a Teller Lead based in Mahwah, NJ. The role emphasizes coaching tellers, delivering exceptional customer experiences, and identifying opportunities to grow branch business while supporting leadership in daily operations.

In-office position with a focus on customer engagement and collaboration within the Retail Banking group. No visa sponsorship or STEM OPT for this role.

Qualifications

• High school diploma or GED with 1+ year related experience.
• Industry knowledge of retail banking preferred but not required.
• Strong communication and customer-service skills.

Responsibilities

• Lead and coach tellers to deliver a positive customer experience.
• Educate customers on banking options and alternatives.
• Identify banking opportunities and refer to branch staff.
• Drive referrals through meaningful conversations with customers.
• Engage customers in lobby activities to showcase PNC products.
• Support branch manager with performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller Lead within PNC's Retail Banking organization, you will be based in Mahwah, NJ.

Job Profile

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Leads tellers in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs while educating customers on options for managing financial transactions through technology, tools and resources.
• Exhibits clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Adheres to all policies and procedures, demonstrates sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Keys to Success

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – effectively manages all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following outlines required and preferred qualifications.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university or college degree. A high school diploma or GED, combined with related experience or product knowledge, is sufficient. Typical requirements include 1+ years of related experience. In lieu of a degree, a comparable combination of education, certifications, and experience (including military service) may be considered.

Education

No Degree required.

Certifications

No required certifications.

Licenses

No required licenses.

Pay Transparency

Base Salary: $45,000.00 – $75,000.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with compensation based on company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employee and spouse/child, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days; 15 to 25 vacation days each year depending on career level; and additional time based on years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.