Lead Teller

Robins Federal Credit Union Inc.; Conyers (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (employee premium)

Short- and Long-Term Disability

Life Insurance and AD&D

Health Care and Dependent Care FSAs

401K Plan with match

4 weeks PTO+ holidays

Tuition reimbursement

Performance based incentive

Job summary

Robins Federal Credit Union Inc. seeks an Administrative Teller to process member transactions efficiently while following policies and regulations.

You will manage vault tasks, balance daily cash, and assist with training tellers, ensuring security and accuracy across branch operations. Responsibilities include cross-selling, promoting member experience standards, and maintaining up-to-date knowledge of credit union products and services.

Qualifications

• High school diploma or equivalent.
• 2 years teller experience.
• Assists with vault management and balancing branch.
• Balances branch via branch capture and performs on-the-job training for new tellers.

Responsibilities

• Conducts member transactions accurately and per policies and regulations.
• Reconciles cash and negotiable items.
• Manages branch cash including orders, shipments, and cash dispensing machines balancing daily.
• Completes internal audits and follows dual control and security procedures.
• Trains new tellers and serves as resource for tellers on duty.
• Promotes WOW Member Experience and cross-sell goals.
• Maintains knowledge of all Robins products and services.

Skills

Teller policies

Product knowledge

Time management

Customer service

Communication

Organizational skills

Problem solving

Sales skills

High energy

Education

High school diploma

Job description

• Job Category Administrative
• Employee Type Full Time
• Required Degree High school

What You'll Do:

• Conducts all member transactions in an efficient and accurate manner, while complying with established policies and procedures, and applicable federal and state regulations.
• Reconciles cash and negotiable items to meet established balancing procedures.
• Manages branch cash, to include placing orders and shipments, servicing and balancing cash dispense machines, and balancing the branch cash daily.
• Completes internal audit items in a timely manner and ensures that all dual control and security procedures are followed to protect the integrity of the credit union.
• Provides on-the-job training for newly hired tellers in a professional and accurate manner. Serve as a resource for all teller staff by providing assistance as needed to answer questions and serve in a lead role.
• Ensures WOW Member Experience standards are achieved by promoting a positive member service culture.
• Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration.
• Maintains member confidence and protects credit union operations by achieving and continuing to develop knowledge of all products and services offered by the credit union.
• Comply with all applicable policies, procedures, laws and regulations including but not limited to the Bank Secrecy Act.
• Demonstrates teamwork by exhibiting the following:
  • Contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

• We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

Benefits and Perks

• Health Insurance (only employee premium paid)
• Short- and Long-Term Disability
• Life Insurance and AD&D
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)
• Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Requirements

What You Need To Succeed:

• Job Education and Experience Required:
  • High school diploma or equivalent
  • 2 years teller experience
  • Assists with management of the vault
  • Assists with balancing branch via branch capture
  • Conducts On Job Training for new Tellers
• Knowledge & Skills Required:
  • Knowledge of teller policies and procedures, to include compliance requirements.
  • Knowledge of Robins Financial products and services.
  • Excellent time management; ability to balance multiple workloads with successful results; excellent customer service skills, excellent communication and listening skills, organizational skills, problem analysis and problem solving, sales skills, high energy level
• Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, employees are regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
  • Must be able to lift and carry up to 20 pounds.
  • Vision requirements include close and classroom vision.
  • Occasionally required to travel by automobile.
  • Occasionally required to work other than normal business hours