Lead Teller

PNC

Canonsburg (Washington County)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

Medical coverage

Dental & vision options

Life insurance

Short & long-term disability

401(k) with company match

Educational assistance

Wellness program

Paid time off

Job summary

PNC in Washington, PA is seeking a Lead Teller within our Retail organization. You will coach, mentor and lead tellers to deliver a superior customer experience and strengthen customer financial wellbeing.

Based in the Washington North Banking center, this in-office role emphasizes strong communication, adherence to policies, and opportunities to grow with PNC's retail team. You will identify banking opportunities, educate customers on digital tools, and collaborate with branch staff to drive

Qualifications

1+ years of related experience in retail banking or teller roles.
No degree required; relevant experience accepted in lieu of formal education.
Demonstrated customer service and sales skills within a banking environment.

Responsibilities

Lead tellers by example to deliver a unique customer experience and loyalty while increasing share of wallet.
Identify banking opportunities during customer interactions and refer as appropriate to branch staff.
Coach, mentor and lead tellers with clear communication and problem-resolution processes.
Ensure daily teller and branch operations are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lead Teller within PNC's Retail organization, you will be based in Washington, PA at the Washington North Banking center

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.

Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team.Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Competencies

Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: