LEAD Technician Field Manager 2028 (Mark Rogers)

LG Electronics North America; Texas; Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

No-cost employee premiums for medical,

401(k) with matching contributions

Generous Paid Time Off

Performance-based Short-Term Incentive

Mental health resources

Parental leave support

Job summary

LG Electronics North America is seeking a Lead Technician Field Manager 2028 to oversee advanced field diagnostics, training, and service quality across residential and light commercial HVAC systems. The role requires strategic advisory capabilities, cross-functional collaboration, and hands-on leadership in fast-paced environments.

The ideal candidate has an associate degree in a technical discipline or 10+ years of HVAC management experience, proficiency with Excel and Salesforce, and the

Qualifications

• Associates degree in technical discipline or 10+ years of HVAC management experience.
• Proven expertise on LG HVAC products, controls, and systems.
• Proficient with Microsoft Office, especially Excel, and Salesforce.
• Ability to analyze field quality trends and communicate complex data.

Responsibilities

• Manage diagnostic support for LG technical personnel on assigned products.
• Provide resolution support for complex equipment and performance evaluations.
• Create and facilitate advanced product training for field staff and Service Champion members.
• Deploy to LG HVAC markets to resolve service and performance problems.
• Analyze field quality data to guide quality assurance actions.
• Travel up to 75% to support field teams and market launches.

Skills

HVAC expertise

Team leadership

Communication

Problem solving

Education

Associates degree in technical discipline

10+ years of HVAC management experience

Tools

Excel

Salesforce

Oscilloscopes

Infrared/thermal imaging

Job description

LEAD Technician Field Manager 2028 (Mark Rogers)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG, we strive to make Life Good for Everyone.

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, and LED lighting. As a global leader, westrive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

This critical role on the LEAD team (Legal, Engineering, Assessment, and Direction) is responsible for management & advanced training to all internal technical support personnel & preparing field teams for Service Champion (SC) member training. The duties include advisory management of quality assurance actions in the field, at distributor & applied rep locations, and internal projects. Position will serve as key liaison for field & site resolutions, as needed, on customer-facing service priorities that give rise to appropriate notification of factory attention through the appropriate field team. Analysis of field quality trends utilizing part sales, warranty metrics, and service case data will be routine & required. Position is focused on residential, light commercial, and hydronic systems.

The essential functions of the position include, but are not limited to the following:

• Manages diagnostic support to all LG technical support personnel on assigned products.
• Provides resolution support for complex equipment & failures and performance evaluations – equipment specialties will be hydronic focused.
• Manage internal product champion program pursuant to assigned equipment specialties.
• Create and facilitate advanced product training to LG technical & field support personnel and Service Champion members based upon failure market trends obtained from warranty data.
• Deploy, as needed, on short notice to anywhere in the LG HVAC market to resolve highly comprehensive equipment service and/or performance problems often deemed impossible to solve.
• Provide specialized management & support for long-term monitoring using highly advanced tools and devices.
• Manage LEAD cases from open to close, ensuring KPI metric maintenance.
• Analyze field quality data to ultimately decide if quality assurance actions are required.
• Organizes comprehensive & advanced technical data for factory review and consumption in support of quality assurance projects.
• Organize and create bulletins (STNs) as needed and prepare for market distribution.
• Communicate cross functionally as needed in support of quality assurance projects & needs.
• Evaluate new/prototype products to determine feasibility of introduction to US market or other related fields as requested from LG product planning teams.
• Position will engage in direct dialogue with factory QA personnel ensuring field quality data is clear, concise, understood, and actionable.
• Engage in continuous improvement activities to improve organizational & department efficiencies.
• Consult with engineers and contractors as needed to layout projects and to conduct specialized “on site” support as required.
• Serve as special advisor to LG Training Development team for training project completions.
• May travel up to 75% of work schedule.

EDUCATION AND EXPERIENCE:

• Associates degree in technical discipline or a minimum of 10 years’ technical management experience in the HVAC field.
• Proven expertise on all LG HVAC products, controls, and systems.
• Proven experience in troubleshooting complex electronic and refrigerant flow systems.
• HVAC industry related certifications a plus.
• Must be proficient with all Microsoft Office programs with specialty in Excel preferred.
• Experience with Salesforce case management and KPIs required.
• Highly enthusiastic person capable of building and maintaining relationships through comprehensive technical problems.
• Must be an excellent communicator of highly advanced technical concepts & data.
• Knowledge of specialized troubleshooting tools such as oscilloscopes, voltage and analyzers, frequency counters, power quality/power demand analyzers, sound level measuring devices, infrared/thermal imaging equipment, and capable of teaching others how to use.
• Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form.
• Ability to work with culturally diverse groups across different functional areas and geographic locations.
• Responsible for crafting complex reports to senior management related to field quality and quality assurance activities.
• Highly technical and specialized person.
• Deliberate, disciplined, and action oriented.
• Team oriented & focused required.

$110,000 — $130,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.