Lead Technician

Servicemaster-Brand; Farmington Hills (MI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Hospital Insurance

Life Insurance

Paid Time Off

Job summary

ServiceMaster Restoration Services is seeking a Lead Technician to join our in-field restoration team in Farmington Hills, MI. You will assess damage, guide restoration work, and ensure compliance with industry standards while delivering excellent customer service.

The role requires at least 1 year in restoration, solid organizational and problem-solving skills, and a valid driver's license. On-site work with travel to active jobsites is expected.

Qualifications

• 1+ year(s) previous experience in the restoration industry.
• Organizational skills.
• Problem-solving/Decision-making capabilities.
• Analytical thinking.
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Responsibilities

• Inspect and evaluate property damage to determine restoration work.
• Perform water extraction, fire/smoke repair, mold remediation, and drying tasks.
• Use specialized equipment to carry out restoration processes safely.
• Document the restoration process for reporting and insurance purposes.
• Communicate with clients to explain processes and address concerns.
• Adhere to safety protocols, industry regulations, and company policies.
• Participate in the on-call rotation.
• Other duties as assigned or apparent.

Skills

Organizational skills

Problem-solving

Analytical thinking

Driver's license

Job description

Job Title: Lead Technician
Location:Farmington Hills, MI
Pay Grade: Hourly, non-exempt

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation,

Position Summary

As a Lead Technician at ServiceMaster Restoration Services, you will play a crucial role in the restoration and repair of properties affected by water, fire, mold, and other damage. Your primary responsibilities will include assessing damage, implementing restoration processes, and ensuring that all work meets industry standards and client expectations. You will work closely with clients and team members to deliver high-quality results and provide exceptional customer service.

Responsibilities

• Inspect and evaluate property damage to determine the extent of the restoration work required.
• Perform tasks related to water extraction, fire and smoke damage repair, mold remediation, and structural drying.
• Use specialized equipment and tools to carry out restoration processes efficiently and safely.
• Document the restoration process, including damage assessments, work performed, and any other relevant information for reporting and insurance purposes.
• Communicate with clients to explain the restoration process, answer questions, and address any concerns.
• Adhere to all safety protocols, industry regulations, and company policies to ensure high standards of quality and safety.
• Participate in the on-call rotation.
• Other duties as assigned or apparent.

Skills/Qualifications

Required

• 1+ year(s) previous experience in the restoration industry
• Organizational skills
• Problem-solving/Decision-making capabilities
• Analytical thinking
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Preferred

• OSHA 10/30/40 Certification
• Previous experience with DocuSketch, Mica, or Restore 365
• Bilingual in English and Spanish is a plus

Work Environment

This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position will typically require the employee to stand or walk for extended periods of time, occasional use of ladders, and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

Why ServiceMaster Restoration Services?

We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

ADA

ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.

ServiceMaster is proud to be an Equal Opportunity Employer.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.