Lead Technical Support Engineer

Stryker Corporation; La Crosse (WI); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

401K match up to 6%

Paid time off

Job summary

Trane Technologies in Wisconsin is seeking an experienced Lead Technical Support Engineer to provide technical support for existing electronic controls, collaborate with SBUs and vendors, and help resolve field issues.

The role requires a BS in Electrical or Mechanical Engineering, 10+ years HVAC experience, ability to read electrical schematics, and strong communication; travel to job sites as needed; and a comprehensive benefits package.

Qualifications

• 4-Year Bachelor of Science Electrical or Mechanical Engineering, Electrical/Mechanical Engineering Technology, or related degree.
• Minimum of 10 years of HVAC related experience.
• Thorough understanding of the electric water chiller refrigeration system.
• Ability to read and interpret electrical schematics.
• Excellent people skills and ability to work with multiple SBUs/vendors
• Ability to communicate with others both written and orally. Mobility within the work facility.
• Use of Windows PC environment engineering tools.
• Use of digital multimeters and oscilloscopes.

Responsibilities

• Assist technical support groups with application questions/issues; resolve incoming, assembly, test or manufacturing issues, identify and correct design issues, and resolve issues with system level components and vendors.
• Help identify field issues with hardware or software and work with development teams to drive resolution.
• Support chiller customer witness tests and respond to controls questions in requests for quotations from the sales organization.
• As necessary travel to job sites to assist technical support groups, and local office field technicians in diagnosing and resolving potential design issues with Trane controls.
• Work to develop general support knowledge and skills for a broad range of Trane controls products.
• Participate in development projects in transition to production; aid in identifying support/production requirements of new products and opportunities for cost reduction.
• Effectively meet the needs of internal and external customers.

Skills

HVAC experience

Electrical schematics

Communication

Team collaboration

Windows tools

Mobility within facility

Electronic controls

Education

Bachelor of Science in Electrical or Mechanical Engineering

Tools

Digital multimeters

Oscilloscopes

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

Trane Technologies is seeking an experienced Lead Technical Support Engineer who will work with SBU's and technical support groups to provide technical support for existing electronic controls.

What you will do:

• Assist technical support groups with application questions/issues; resolve incoming, assembly, test or manufacturing issues, identify and correct design issues, and resolve issues with system level components and vendors.
• Help identify field issues with hardware or software and work with development teams to drive resolution.
• Support chiller customer witness tests and respond to controls questions in requests for quotations from the sales organization.
• As necessary travel to job sites to assist technical support groups, and local office field technicians in diagnosing and resolving potential design issues with Trane controls.
• Work to develop general support knowledge and skills for a broad range of Trane controls products.
• Participate in development projects in transition to production; aid in identifying support/production requirements of new products and opportunities for cost reduction.
• Effectively meet the needs of internal and external customers.

What you will bring:

• 4-Year Bachelor of Science Electrical or Mechanical Engineering, Electrical/Mechanical Engineering Technology, or related degree.
• Minimum of 10 years of HVAC related experience.
• Thorough understanding of the electric water chiller refrigeration system.
• Ability to read and interpret electrical schematics.
• Excellent people skills and ability to work with multiple SBU's/vendors
• Ability to communicate with others both written and orally. Mobility within the work facility.
• Use of Windows PC environment engineering tools.
• Use of digital multimeters and oscilloscopes.

Annual Base Salary Range or Hourly Base Pay Range:

$123,721.66 - $173,004.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer:

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.