Lead Technical Program Manager - Global Customer Platform

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Lead Technical Program Manager to guide complex technology programs within Global Customer Platform. You will drive planning, risk management, and stakeholder alignment across engineering, product, and business teams.

The role emphasizes AI-enabled program governance, data-driven decision making, and agile leadership to deliver high-impact solutions aligned with business goals.

Qualifications

• 5+ years of technical program management in a large organization.
• Experience using enterprise AI capabilities for program workflows with validation and data sensitivity.
• Ability to review AI-assisted plans and escalate when uncertain.
• Advanced stakeholder management and cross-functional collaboration.
• Experience managing resources, budgets, and high-performing teams in agile settings.
• Leading multiple projects with alignment to strategic objectives.
• Adaptability to changing environments and priorities.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines.
• Use enterprise AI capabilities to accelerate planning and risk synthesis with proper data handling.
• Identify and mitigate risks, implement contingency plans to maintain momentum.
• Collaborate with engineering, product, and business stakeholders to define scope, objectives, and deliverables.
• Assess program performance with data-driven optimizations to improve efficiency.
• Promote agile methodologies and a culture of learning and innovation.
• Advocate AI-assisted governance and ensure alignment to delivery standards.
• Drive integration of new technologies and processes with existing systems.
• Foster clear communication among team members, stakeholders, and leadership.
• Provide regular progress updates and data-driven recommendations to adjust plans.

Skills

TPM experience

Stakeholder mgmt

AI governance

Resource & budget

Agile methods

Cross-functional

Vendor relations

Analytical thinking

Communication skills

Data-driven decisions

Job description

Lead Technical Program Manager - Global Customer Platform

Columbus, OH, United States

Job Description

Leverage your deep technical expertise and leadership to guide cutting‑edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Consumer & Community Banking Global Customer Platform team, you will drive the successful delivery of complex technology projects and programs that help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high‑performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision‑making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on‑time delivery of technology solutions.
• Use enterprise‑authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
• Collaborate with cross‑functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data‑driven optimizations to enhance efficiency and effectiveness.
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team.
• Promote reuse‑first, AI‑assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
• Drive the integration of new technologies and processes, ensuring seamless implementation and alignment with existing systems and practices.
• Facilitate effective communication and collaboration among team members, stakeholders, and leadership to ensure transparency and alignment throughout the project lifecycle.
• Monitor and report on project progress, providing regular updates to stakeholders and making data‑driven recommendations for adjustments as needed.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Demonstrated experience using enterprise‑authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision‑making across cross‑functional teams and clients.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on‑demand access to shared pools of applications and services.
• Proven track record of effectively managing resources, budgets, and high‑performing teams in a fast‑paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem‑solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
• Experience in leading cross‑functional teams and managing multiple projects simultaneously, ensuring alignment with strategic objectives.
• Ability to adapt to rapidly changing environments and priorities, demonstrating resilience and flexibility in the face of challenges.

Preferred Qualifications, Capabilities, and Skills

• Strong facilitation and negotiation skills.
• Ability to drive continuous improvement and foster a culture of innovation.

Benefits

We offer a competitive total rewards package, including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.