Lead Technical Program Manager

JPMorganChase; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase is seeking a Lead Technical Program Manager within the Commercial and Investment Bank – Healthcare Payments Group in the United States. You will drive delivery of complex technology programs, manage resources and budgets, and guide cross-functional teams across the firm.

Strong stakeholder management, governance, and AI-enabled planning are essential. You will contribute to operational plans, risk strategies, and ensure alignment with business goals while promoting agile practices

Qualifications

• 5+ years of experience leading complex technology projects and programs.
• Experience using enterprise-authorized AI capabilities to support program management workflows.
• Ability to review AI-assisted plans, risks, and recommendations with due diligence and data sensitivity awareness.
• Strong stakeholder management to influence cross-functional teams and clients.
• Technical exposure in resiliency, governance, risk and compliance, data protection, and IAM.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines.
• Identify and mitigate risks; implement contingency plans to maintain momentum.
• Champion agile methodologies and foster a culture of continuous learning and innovation.
• Oversee identity and access management, data quality, and data retention & destruction.
• Coordinate with engineering, product, and business stakeholders to define scope and deliverables and ensure alignment with goals.

Skills

Technical program management

AI capabilities usage

Stakeholder management

Risk management

Resource and budget management

Agile leadership

Leadership across geographies

Security and compliance

Data governance

Job description

Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects and innovation in a dynamic environment. As a Lead Technical Program Manager at JPMorgan Chase within the Commercial and Investment Bank – Healthcare Payments Group, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Oversee identity and access management, data quality, and data retention & destruction
• Lead partner teams in disaster recovery, security, and vulnerability management efforts
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
• Coordinate with stakeholders to ensure application stability, resiliency, and compliance with firm policies
• Oversee vendor management for SaaS applications and components
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Technical exposure in technology resiliency, governance, risk and compliance, asset management, vulnerability management, incident and event management, development, operations, strategy, security operations, data protection, and identity and access management
• Ability to distill broad guidance into actionable tasks and navigate complex processes
• Demonstrated leadership and influence across organizational and geographical boundaries
• Superior control orientation, analytical, communication, presentation, negotiation, and collaboration skills
• Ability to build rapport and exercise authority in a collaborative environment
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred Qualifications, Capabilities, And Skills

• Experience supporting a mix of SaaS and internally developed applications.
• Familiarity with healthcare payments or financial technology environments.
• Proven ability to manage workload priorities in a fast-paced, priority-driven environment.
• Experience with vendor management and cross-functional collaboration.
• Advanced skills in process documentation and operational excellence

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.