Lead Technical Product Owner - Member Data Products

usaa; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

USAA seeks a Technical Product Owner to lead the Member Data Products roadmap, aligning business goals with technical strategy. You will partner with senior leaders and cross-functional teams to define vision, translate objectives into epics, and drive delivery of enterprise initiatives.

In a hybrid environment, you will mentor teams, defend business cases, and ensure regulatory and customer outcomes. Role requires strong strategic thinking, data-driven insights, and stakeholder influence.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8+ years Digital/Technology Product Management experience, to include Strategy/Planning, Innovation, UX, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management

Responsibilities

• Identify opportunities and create roadmaps using data-driven insights.
• Lead stakeholders to envision, define, and translate product opportunities into initiatives.
• Collaborate with Business, UX, Technology, Ops, Marketing to move ideas to market.
• Develop and defend business cases for product investments.
• Analyze KPIs/KRIs and share best practices with the team.
• Guide the team to uncover opportunities and implement improvements.
• Prepare compelling presentations for senior leadership to communicate concepts.
• Conduct internal and external research to apply industry best practices.
• Manage ambiguity and drive clarity, solutions, and execution plans.

Skills

Product Management

Stakeholder management

Strategic thinking

Data-driven decision making

Education

Bachelor's degree

Advanced degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Technical Product Owner supporting USAA Member Data Products team, you will provide strategic product leadership for enterprise initiatives that drive business value, operational efficiency, and exceptional member experiences. You will partner with senior business leaders, technology teams, and cross-functional stakeholders to define product vision, translate complex business objectives into technical solutions, and develop multi-year product roadmaps aligned with organizational priorities. As the primary liaison between business and technology teams, you will lead discovery sessions, evaluate business value, and facilitate discussions around funding, prioritization, and delivery strategy to bring world‑class technology driven products to market.. Success in this role requires exceptional stakeholder management, strategic thinking, and the ability to influence decisions across business and technology organizations while balancing customer needs, regulatory requirements, technical feasibility, and business outcomes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Phoenix, AZ. Relocation assistance is not available for this position.

What you’ll do

• Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Lead team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
• Shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Drive, quantify, and defend Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverage expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
• Guide team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
• Set the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
• Conduct internal and external research and conduct situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manage ambiguity, influence others to bring in 'big picture' thinking and drive clarity, solutions, and execution plan among team and stakeholders.
• Maintain and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
• Consistently provide guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8+ years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management