Lead Technical Consultant - US & Canadian Markets

Capital One; Deerfield (IL); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Lead Technical Consultant to lead technical execution, manage Jira backlogs, and drive delivery optimization across our digital product ecosystem. You will shield the implementation teams from shifts in priority and coordinate between business stakeholders and core engineering groups to ensure timely launches.

The role requires technical project leadership, backlog ownership, and strong API/backend knowledge to size, assess impact, and resolve integration issues.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience as a Technical Project Manager or Agile Delivery Lead managing software development teams within the banking or payments industries.
• At least 2 years of experience working with API testing tools and JIRA.

Responsibilities

• Agile delivery management: plan, align, demo, retrospectives, and backlog refinement.
• Translate features into user stories with acceptance criteria, DoR, and DoD; sign off on deliverables.
• Oversee capacity, release plans, and metrics in Jira for predictable delivery.
• Protect downstream teams from mid-stream changes and priority shifts.
• Identify bottlenecks and streamline workflows to reduce time-to-market.
• Mitigate risks and unblock critical dependencies before releases.
• Serve as a cross-functional technical liaison between stakeholders and engineering.
• Provide API/backend guidance for sizing, impact, and troubleshooting.

Skills

Agile Delivery

Backlog Management

Release Planning

JIRA Proficiency

APIs & Backend

Education

Bachelor’s Degree

High School Diploma or GED

Tools

JIRA

Job description

Capital One is seeking a Lead Technical Consultant to lead technical execution, run shield and interference for implementation teams and drive delivery process optimization across our digital product ecosystem.

In this role, you will act as the operational bridge between strategy and execution. The Lead Technical Consultant will take direct ownership of managing project execution, organizing Jira backlogs, building release plans, and streamlining delivery workflows. By managing upcoming major initiatives and shielding the Implementation Team from mid-stream disruptions and shifting requirements, you will ensure our engineering group can maintain focus on launching new digital products efficiently.

Key Responsibilities

Technical Project Leadership & Backlog Management

• Agile Delivery Management: Lead day-to-day team planning, alignment meetings, demos, retrospectives, and backlog refinement events.
• Backlog Ownership & User Stories: Translate features into robust user stories with detailed acceptance criteria, clear definitions of ready (DoR), and definitions of done (DoD). Sign off on accepted deliverables.
• Capacity & Release Planning: Oversee team capacity, develop realistic release plans, monitor delivery velocity, and maintain metrics within Jira to ensure predictable project completion

Operations, Process Improvement & Shielding

• Team Shielding: Run operational interference for downstream digital implementation teams, protecting them from ad-hoc change requests and constant shifts in priority.
• Process Optimization: Identify delivery bottlenecks, automate/proactively streamline workflows, and implement process improvements that reduce time-to-market.
• Risk & Roadblock Management: Solve critical project roadblocks, manage dependencies, and actively mitigate risks before they impact product releases or business operations.

Technical & Business Coordination

• Cross-Functional Liaison: Serve as the primary technical bridge between business stakeholders, external and internal integration partners, and core engineering groups.
• Technical Quality & Consultation: Leverage technical knowledge of APIs and backend systems to assist in sizing, impact assessments, and troubleshooting during technical execution.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of experience as a Technical Project Manager or Agile Delivery Lead managing software development teams within the banking or payments industries
• At least 2 years of experience working with API testing tools and JIRA

Preferred Qualifications

• Bachelor’s Degree
• 4+ years of technical project management experience within API-driven architectures, including familiarity with API security and protocols (API Keys, TLS/SSL, JWT), analyzing API logs, error codes, and network traces to assist teams during certification testing or integration issue resolution
• 4+ years of experience with JIRA, including complex workflow creation, dashboard building, and tracking team performance metrics

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $120,800 - $137,900 for Lead Technical Consultant

Richmond, VA: $109,900 - $125,400 for Lead Technical Consultant

Riverwoods, IL: $109,900 - $125,400 for Lead Technical Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).