LEAD TEAM MEMBER PT - pOpshelf in CHICAGO, IL S25809

pOpshelf; Chicago (IL); On-site; USD 23,556 - 23,901; Full time

Job summary

A retail company in Chicago is seeking a Lead Team Member to maintain a clean and organized store environment. The role includes providing excellent customer service, assisting with merchandise, and operating the cash register. Candidates should possess strong communication skills, an understanding of safety practices, and preferably, some supervisory experience. The starting pay range is $17.10 - $17.35 per hour, and the position is well-suited for individuals who thrive in a fast-paced environment.

Qualifications

• Supervisory experience or related training preferred.
• Ability to perform cash register functions.
• Knowledge of facility and safety control policies.

Responsibilities

• Provide superior customer service to exceed customer expectations.
• Assist customers in locating and purchasing merchandise.
• Maintain a safe and clean store environment.

Skills

Effective interpersonal and oral communication skills

Understanding of safety policies and practices

Ability to read and follow planogram

Mathematical calculations

Cash register functions

Knowledge of cash handling procedures

Education

High school diploma or equivalent

Job description

Overview

pOpshelf’s seeks to provide Fun Finds for Less through a fun and stress‑free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at www.popshelf.com.

Responsibilities

Lead Team Member General Summary

The Lead Team Member helps maintain a clean, well‑organized store and helps create a customer‑first store culture through exceptional store standards. The duties of the Lead Team Member include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Team Leader to maximize store profitability and customer satisfaction while protecting company assets. Lead Team Members perform the duties of a Team Member and act in a lead capacity in the absence of the Store Team Leader or Assistant Team Leader.

Duties and Essential Job Functions

• Provides superior customer service to exceed the customer’s expectations
• Model product knowledge and selling techniques to enhance the customer experience
• Maintain a safe, clean and well‑organized store environment that delights our customers and employees.
• Assists in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf®.
• With the assistance of Company merchandising guidelines, rotates product to create eye‑catching displays to drive sales.
• Completes daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Ensure store condense and reset standards are maintained consistently each day to provide a clutter‑free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
• Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self‑checkout process at multiple register terminals simultaneously.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Open and close the store under specific direction of the Store Team Leader and Assistant Team Leader in the Store Team Leader’s absence.
• Additional duties that may be necessary in the absence of the Store Team Leader or Assistant Team Leader.

Qualifications

Knowledge and Skills

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

Work Experience and/or Education

• High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

Working Conditions and Physical Requirements

• Frequent walking and standing.
• Frequent bending, stooping and kneeling to run checkout station, stock merchandise and unload trucks.
• Frequent handling of merchandise and equipment such as hand‑held scanner, pricing guns, box cutters, merchandise containers, two‑wheel dollies, and U‑boats (six‑wheel carts).
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
• Occasional climbing (using ladder).
• Ability to drive own vehicle to the bank to deposit money and occasionally attend training meetings.
• Fast‑paced environment; moderate noise level.
• Exposure to strong scents and fragrances.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to wet floor surfaces.
• Occasionally exposed to household and industrial cleaning solutions.

pOpshelf is an equal opportunity employer.

Display Retail Pay Rate

New Hire Starting Pay Range: $17.10 - $17.35