Lead System Analyst

Stanley Black & Decker, Inc.; United States; Remote; USD 90,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker, Inc. is seeking a Lead System Analyst to join as a remote, US-based team member. You will analyze business needs, design software solutions, and lead testing and deployment activities across IT systems and vendors.

The role requires Salesforce Admin experience, cloud/integration skills, and strong communication with stakeholders. A broad set of tools and SDLC know-how will help drive successful implementations and knowledge sharing.

Qualifications

• Bachelor's degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience.
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration
• Customer Service Tools (Zendesk, ServiceNow, etc…)
• Telephony Tools (Five9, Vonage, etc…) with CTI
• Jira or MS DevOps
• Integration Technologies (Azure Integration Services)
• Infrastructure technologies including cloud computing / SaaS / IaaS / PaaS
• Web/Mobile Technologies
• Ability to tie together solutions across systems
• Prototyping
• Requirements definition & management
• System Performance management
• Understanding of future technologies
• Oral & written communications
• Agile user stories and sprint grooming
• 1-3 years leadership experience a plus

Responsibilities

• Analyze business needs and lead the creation of software solutions that meet those needs.
• Prepare flow charts, BPM workflows, and systems diagrams to aid problem analysis through the project lifecycle.
• Prepare design documentation ensuring functional and technical documentation meets requirements.
• Design and document software/solutions according to IT standards and procedures.
• Lead testing activities and provide guidance on configuration and coding.
• Collaborate with stakeholders to verify system changes meet project specs and assist in user acceptance testing.
• Provide technical assistance to resolve incidents or issues.
• Monitor execution plan and report deviations in budget or timeline.
• Integrate new products with existing IT landscape.
• Review and resolve issues during implementation.
• Develop operating procedures and user manuals for transition to operations.
• Build knowledge databases for technology, solutions and domains.
• Coordinate with architecture, application services, infrastructure, release management and other stakeholders for smooth deployment.
• Capture tacit knowledge for vendors and knowledge bases.
• Work with outside partners to meet requirements.
• Perform admin duties for user groups as needed.

Skills

Business acumen

SDLC knowledge

Oral & written communication

Agile user stories

Leadership experience

Education

Bachelor's Degree

Graduate degree

Tools

Jira

MS DevOps

Azure Integration Services

Five9

Vonage

Zendesk

ServiceNow

Job description

Lead System Analyst

United States – Remote

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Lead System Analyst, you’ll be part of our team working as a remote employee. You’ll get to:

• Analyze business needs and leads the creation of software solutionsthat meetthose needs.
• Prepare flow charts, business process management (BPM) workflows, andsystems diagrams to assist in problem analysis thorough the project lifecycle
• Responsible for preparing design documentationand ensuring that functional and technical documentation meets requirements.
• Designs,and documents software/solutionaccording to SBD-IT systems standards, policies and procedures.
• Leads and reviews necessary testing activities and provide guidance on configuration and codingwhen needed
• Works with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assists end users in acceptance testing
• Provides technical assistance where needed to ensure timely resolution of incidentsor issues.
• Ensures execution plan is on track and reports any major deviations in budget ortimeline
• Effectively plans and integrates new products with the existing IT landscape
• Review, guide, troubleshoot and resolve contentious issues escalated duringimplementation
• Leads the development of operating procedures and user manuals for transition into routineoperations
• Enablebuilding of knowledge databases for technology, solutions and domain areas
• Leads tasks with architecture, application services, infrastructure, release managementand other relevant stakeholders to enable a smooth deployment
• Continuously works on capturing and transferring tacit knowledge to vendors andknowledge management systems
• Works with outside partners and vendors to ensure SBD requirements are met
• Performs various admin duties for user groups as needed

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience.
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration
• Customer Service Tools (Zendesk, ServiceNow, etc…)
• Telephony Tools (Five9, Vonage, etc…) with CTI
• Jira or MS DevOps
• Integration Technologies (Azure Integration Services)
• Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies
• Web/Mobile Technologies
• Possess technical skills specific to the systems or applications being supported
• Thorough familiarity with the configuration and setup of supported applications
• Business acumen
• Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development)
• ITFS Project Methodology knowledge
• Ability to tie together solutions across systems
• Application domain knowledge
• Prototyping
• Requirements definition & management
• System Performance management
• Understanding of future technologies
• Oral & written communications
• Agile user stories and sprint grooming
• 1-3 years of leadership experience a plus

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

#LI-Remote

#LI-AT1

The Salary range for this position is $90,000.00 - $144,900.00

• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tool sand other partner programs.

_ We Don’t Just Build The World, We Build Innovative Technology Too. _

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.