Lead System Analyst

Stanley Black & Decker, Inc.; Towson (MD); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Vision

Disability insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on tools

Job summary

Stanley Black & Decker, Inc. is seeking a Lead System Analyst for a remote US-based role. You will analyze business needs, design software solutions, and lead testing and deployment across IT disciplines.

The position emphasizes Salesforce admin experience, CRM tools, cloud infrastructure, and strong SDLC discipline. The role requires 8–10 years of relevant experience with a Bachelor's degree (or 6–8 years with a Graduate degree).

Qualifications

• Bachelor's degree plus 8-10 years relevant experience or Graduate degree with 6-8 years
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration
• Customer Service Tools experience (Zendesk, ServiceNow)
• Telephony Tools (Five9, Vonage) with CTI
• Jira or MS DevOps Integration Technologies (Azure Integration Services)
• Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS
• Web/Mobile Technologies familiarity
• Configuration and setup of supported applications
• Strong business acumen and SDLC awareness
• Agile user stories and sprint grooming; leadership a plus

Responsibilities

• Analyze business needs and lead the creation of software solutions
• Prepare BPM workflows and systems diagrams for problem analysis
• Prepare design documentation meeting requirements
• Design and document software per IT standards
• Lead testing activities and guide configuration/coding
• Collaborate with stakeholders to validate system changes
• Provide technical assistance to resolve incidents
• Monitor plan progress and report budget/timeline deviations
• Integrate new products with existing IT landscape
• Develop operating procedures and user manuals

Skills

Salesforce Admin & Configuration

Zendesk/ServiceNow

Telephony Tools CTI

Jira / MS DevOps

Cloud / SaaS / IaaS / PaaS

Web/Mobile Technologies

SDLC Methodologies (Waterfall/Agile/SR

Agile User Stories & Sprint Grooming

Leadership (1-3 yrs)

Communication (oral & written)

Education

Bachelor's degree

Graduate degree

Tools

Jira

MS DevOps

Azure Integration Services

Five9

Vonage

Job description

Lead System Analyst United States – Remote

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Lead System Analyst, you’ll be part of our team working as a remote employee. You’ll get to:

• Analyze business needs and leads the creation of software solutions that meet those needs.
• Prepare flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis thorough the project lifecycle
• Responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements.
• Designs, and documents software/solution according to SBD-IT systems standards, policies and procedures.
• Leads and reviews necessary testing activities and provide guidance on configuration and coding when needed
• Works with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assists end users in acceptance testing
• Provides technical assistance where needed to ensure timely resolution of incidents or issues.
• Ensures execution plan is on track and reports any major deviations in budget or timeline
• Effectively plans and integrates new products with the existing IT landscape
• Review, guide, troubleshoot and resolve contentious issues escalated during implementation
• Leads the development of operating procedures and user manuals for transition into routine operations
• Enable building of knowledge databases for technology, solutions and domain areas
• Leads tasks with architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment
• Continuously works on capturing and transferring tacit knowledge to vendors and knowledge management systems
• Works with outside partners and vendors to ensure SBD requirements are met
• Performs various admin duties for user groups as needed

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience.
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration
• Customer Service Tools (Zendesk, ServiceNow, etc…)
• Telephony Tools (Five9, Vonage, etc…) with CTI
• Jira or MS DevOps Integration Technologies (Azure Integration Services)
• Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies
• Web/Mobile Technologies
• Possess technical skills specific to the systems or applications being supported
• Thorough familiarity with the configuration and setup of supported applications
• Business acumen
• Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development)
• ITFS Project Methodology knowledge
• Ability to tie together solutions across systems
• Application domain knowledge
• Prototyping
• Requirements definition & management
• System Performance management
• Understanding of future technologies
• Oral & written communications
• Agile user stories and sprint grooming
• 1-3 years of leadership experience a plus

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical
• dental
• life
• vision
• disability
• 401(k)
• Employee Stock Purchase Plan
• paid time off
• tuition reimbursement in addition to programs & benefits in support of your well-being.

Discounts on Stanley Black & Decker tools and other partner programs.

And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc). #LI-Remote #LI-AT1

The Salary range for this position is $90,000.00 - $144,900.00 This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations. The successful candidate may be eligible for annual merit increases. Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get Career Opportunity:

Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail].

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)