Lead Support Service - Lima Medical Office Building 750 W High

Mercy Health; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and incentives

403(b) with employer contributions

Tuition assistance and professional de

Job summary

Mercy Health is seeking a Lab Lead for the Lima Medical Office Building to coordinate daily lab operations and provide leadership to lab assistants and couriers. The role ensures timely reporting of results, supports safety training, and handles performance documentation and scheduling.

Qualifications include a high school diploma or GED, with preferred associates in Allied Health/Phlebotomy and phlebotomy/EKG experience.

Qualifications

• High School Diploma or GED is required.
• Associate Degree in Allied Health Sciences with Phlebotomy coursework is preferred.
• Phlebotomist certification is preferred.
• 3 years phlebotomy experience with EKG experience is preferred.
• Leadership experience in a customer-service environment is preferred.

Responsibilities

• Coordinate daily operations of the lab and oversee workflow.
• Perform phlebotomy and processing duties as needed.
• Monitor LIS reports and ensure high-quality pre-analytical processes.
• Assist leadership and manage scheduling/timekeeping.
• Maintain accreditation standards (TJC and CAP) for the area.
• Oversee staff training and orientation.

Skills

Quality-focused work

Professional communication

Organizational skills

Education

High School Diploma or GED

Associate Degree in Allied Health/Phlebotomy

Tools

LIS software

Job description

Mercy Health

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Lab Lead Support Services – Lima Medical Office Building 750 W High

Job Summary:

The Lab Lead functions as the department lead and coordinates the daily operations of the lab. They provide leadership and technical expertise to the lab assistants and couriers. In addition, working as the Lab Lead you will ensure that all testing results are reported within the required time frame, assist with safety training, resolves personnel issues, and provide input and documentation for performance reviews. Responsibilities include daily scheduling, data collection, inventory, and troubleshooting sample and customer issues.

Essential Functions:

• Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service.
• Performs all duties of phlebotomists and processors as needed.
• Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality.
• Assists leadership with department needs.
• Manages quality assurance documentation of personnel as needed.
• Provides oversight for scheduling and timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of personnel.
• Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.

Education:

• High School Degree or GED (required)
• Associate Degree, Allied Health Sciences – Phlebotomy with additional coursework (preferred)

Certifications:

Phlebotomist Certification (preferred)

Experience:

• Previous experience in a laboratory setting (preferred)
• Previous experience in leadership position in customer service environment (preferred)
• 3 years phlebotomy experience with EKG experience (preferred)

Skills & Abilities:

• Ability to provide quality, error-free work in a fast-pasted environment
• Engage with staff and patients in a professional manner
• Strong interpersonal communication and organization skills

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affimative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]