Lead Support: Cross-Team Impact & Innovation

Valve Software; Bellevue (WA); On-site; Full time

Job description

We’re always looking to add talented individuals to our team.

At Valve we look beyond hiring for a set position. Instead, we seek exceptional people with broad skill sets alongside deep expertise that's applicable to a chosen field; in this case, the continual improvement of Steam Support.

The Steam Support team at Valve comes from diverse professional backgrounds and work with various engineering, business, and design teams to solve problems and ensure we are delivering great experiences to Steam users. Every member of the Support team determines work priorities in collaboration with their peers, contributing creative solutions in a variety of ways, from direct interaction with Steam users to large scale strategic decisions. Support staff work at a leadership level engaging with internal game, business, and engineering teams to solve customer problems. They further engage with external support partners to ensure users get the best experience when contacting support. While Steam Support staff takes on leadership roles, they also act as hands‑on individual contributors and interact with users and partners by helping to respond to escalated help requests.

Like most roles at Valve, we don't have headcount targets, we aren’t actively looking to fill an open position, and we don’t generally require specific credentials or qualifications. We’re just always looking for great people to hire.

Our work often requires:

• Product-level thinking that informs intentional and meaningful decisions from concept to completion.
• An understanding of how decisions and policies will impact and influence Steam users, partners, and our peers.
• Data gathering for system implementation and process creation around the different issues that a Steam user could run into.
• An outstanding ability to communicate and work with technical and non-technical teams at Valve and partners around the world.
• Directly working with Steam users to identify and resolve complex new issues that arise from the introduction of new features and products.

Valve strives to improve the diversity of our teams to better serve our diverse global audience. We welcome and encourage individuals from all backgrounds to apply. Candidates will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status or disability status. Valve is committed to creating an inclusive work environment and does not tolerate discrimination or harassment in the workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• An organization where 100% of time is dedicated as groups see fit
• The opportunity to collaborate with experts across a range of disciplines
• A work environment and flexible schedule in support of families and domestic partnerships
• A culture eager to become stronger through diversity of all forms
• Exceptional health insurance coverage
• Unrivaled employer match for our 401(k) retirement plan
• Generous vacation and family leave
• On-site amenities in support of health and efficiency
• Fertility and adoption assistance