Lead Supervisor II

Tapestry, Inc.; Albertville (MN); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is hiring a Brand Ambassador in Minnesota. You will lead the sales floor, embody Coach values, and drive store initiatives while fostering team development and a customer‑centric culture.

You will analyze sales data, support recruiting and training, and ensure policy compliance to help achieve store goals and KPIs. This role requires 1+ year leadership experience in retail and the ability to lift up to 50 pounds.

Qualifications

• 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch, lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals and KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships to meet business goals.

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last so you can be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are always optimistic, innovative and wholly inclusive. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals and KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.

Customer Focused (Internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships to meet business goals.
• Provides HR and conflict resolution support to the team and in district in absence of leadership.
• Champions company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch, lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Equal Opportunity Statement

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$16.00 – $24.75

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance. The full list of U.S. corporate compensation & benefits is available for review.