Lead Supervisor I

Coach; Edina (MN); On-site; USD 23,419 - 38,228; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is looking for a Brand Ambassador in Edina, MN to lead on the sales floor, drive sales targets, and deliver an exceptional customer experience. The role embodies Coach values and enhances brand awareness.

The ideal candidate will support store operations, implement company initiatives, and help develop the team through clienteling and HR support as needed.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Ability to lift at least 25 lbs regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports the full operation of the business.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance; implements individualized team development to increase overall customer experience.
• Provides HR and conflict resolution support to team and in district in the absence of leadership.
• Creates a customer-centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long-term customer relationships to meet business goals.

Skills

Leadership

Customer Focus

Communication

Team Building

Problem Solving

Sales Skills

Job description

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports the full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance; implements individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals/KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in the absence of leadership.
• Champions the company resources to support a healthy work environment for internal and external customers.

Qualifications & Requirements

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Competencies

• Our Competencies for All Employees
• Courage: Provides direct, complete, and actionable feedback; faces up to people problems quickly and directly.
• Creativity: Generates unique ideas and makes connections among unrelated notions.
• Customer Focus: Dedication to meeting internal and external customer expectations and uses information for improvements.
• Dealing with Ambiguity: Effectively copes with change and acts without having the total picture.
• Drive for Results: Consistently exceeds goals and is heavily bottom‑line oriented.
• Interpersonal Savvy: Builds rapport, uses diplomacy, and diffuses high‑tension situations comfortably.
• Learning on the Fly: Learns quickly, experiments, and enjoys challenge of unfamiliar tasks.
• Our Competencies for All People Managers
• Strategic Agility: Sees ahead, anticipates future consequences and trends, and creates competitive strategies.
• Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, and constructs development plans.
• Building Effective Teams: Blends people into teams, fosters morale, and defines success for the whole team.

Equal Employment Opportunity

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on applicant qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

ADA Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$17.00 – $27.75

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance