Lead Supervisor I

Tapestry, Inc.; Aurora (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits (medical, dental, vision)

Life insurance and disability insurance

401(k) savings plan

Paid time off for wellness needs and vacations

Job summary

A leading fashion brand is seeking a Lead Supervisor to coach and develop their retail team in Aurora, Ohio. The successful candidate will need 1-3 years of retail experience, strong customer-facing skills, and the capacity to manage daily store operations. This role includes a flexible work schedule with competitive pay, and a comprehensive benefits package including health insurance and a 401(k).

Qualifications

• 1-3 years of previous retail experience in a luxury retail service environment.
• Ability to maneuver the sales floor and stock room; lift up to 50 pounds.
• Experience with customer interaction and team collaboration.

Responsibilities

• Coach and develop the team to meet sales expectations.
• Manage daily operational tasks according to Coach standards.
• Act as a brand ambassador in the local market to drive loyalty.

Skills

Customer Focus

Interpersonal Savvy

Drive for Results

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Lead Supervisor Role

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Responsibilities

• Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Be sensitive to customer and team needs and tailor approach by reading cues.
• Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop both self and individual product knowledge skills and remain aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
• Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactive.
• Demonstrate strong business acumen and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office.
• Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
• Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

Competencies

• Drive for Results: Can be counted on to exceed goals successfully.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Creativity: Comes up with a lot of new and unique ideas.
• Interpersonal Savvy: Relates well to all kind of people up down and sideways.
• Learning on the Fly: Learns quickly when facing new problems.
• Perseverance: Pursues everything with energy, drive and a need to finish.
• Dealing with Ambiguity: Can effectively cope with change.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team.
• Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others.

Additional Requirements

• Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Physical: Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; lift and carry product up to 25 pounds and at times up to 50 pounds.

Schedule

Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.

Work Setup

BASE PAY RANGE $17.00 TO $25.00

General Description of All Benefits

Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here – U.S Store Compensation & Benefits.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Equal Opportunity Statement

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Visit Coach

Visit Coach at www.coach.com.