Lead Supervisor 1

FashionUnited; BLOOMINGTON (MN); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Brand Ambassador to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver an exceptional customer experience. You will embody Coach values and help lead store initiatives while supporting the day‑to‑day operations.

You will monitor sales data, identify trends, mentor teammates, assist in recruiting and training, and uphold company policies to ensure an inclusive, respectful environment.

Qualifications

• 1+ years of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Ability to bend, reach, stretch, lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Regularly lift at least 25 lbs; occasionally up to 50 lbs; can climb, bend, kneel, and maneuver the sales floor and stockroom.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Embodies Coach values and increases brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Skills

Retail leadership

Customer service

Team management

Sales analytics

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are committed to innovation, inclusivity, and equity, and encourage employees to bring their authentic selves.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Embodies Coach values and increases brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance at all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.

Customer Focused (Internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and district in absence of leadership team.
• Champions the company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ years of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Ability to bend, reach, stretch, lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Regularly lift at least 25 lbs; occasionally up to 50 lbs; can climb, bend, kneel, and maneuver the sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; shows willingness to take negative action when necessary.
• Creativity: Generates unique ideas, makes connections among unrelated notions, and adds value in brainstorming settings.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; uses customer information for product and service improvements; builds trust and respect.
• Dealing with Ambiguity: Handles change comfortably, makes decisions with incomplete information, manages risk and uncertainty without getting upset.
• Drive for Results: Consistently exceeds goals; remains bottom‑line oriented and pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, uses diplomacy, and diffuses tense situations.
• Learning on the Fly: Learns quickly, experiments, seeks solutions, and enjoys challenges of unfamiliar tasks.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead, anticipates future trends, creates competitive strategies and plans.
• Developing Direct Reports and Others: Provides challenging tasks, discusses development, aligns plans with career goals, and supports people building.
• Building Effective Teams: Blends people, fosters morale, shares wins, encourages open dialogue, and creates a sense of belonging.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications in relation to the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00 – $21.75 per hour

Tapestry will comply with minimum wage requirements and applicable pay laws based on local regulations.

Benefits

• Medical insurance, dental insurance, vision insurance
• 401(K)
• Paid paternity and maternity leave
• Commuter benefits, disability insurance, tuition assistance
• Additional benefits available — for a complete list, see U.S. Corporate Compensation & Benefits.

Want to know more about working at Coach?