Lead Supervisor

Nothing Bundt Cakes; Ann Arbor (MI); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Opportunities for growth

Job summary

A popular bakery chain in Michigan seeks a Lead Supervisor to manage operations across multiple locations. This role involves mentoring other supervisors, maintaining high standards for quality and service, and conducting store visits for performance reviews. Candidates should have leadership experience in retail or food service with a focus on team development. The role also offers competitive pay ranging from $19.00 to $24.00 per hour and a fun, team-oriented environment.

Qualifications

• Experience in retail or restaurant management, especially in multi-unit settings.
• Ability to lead training sessions and coach team members.
• Strong interpersonal skills for effective communication with team and customers.

Responsibilities

• Mentor Supervisors and oversee daily operations at multiple locations.
• Ensure high standards of quality and customer service.
• Lead performance reviews and training sessions for team development.

Skills

Leadership

Mentorship

Operational excellence

Team development

Food service management

Job description

Overview

As Lead Supervisor, you're the bridge between strategy and execution across multiple locations. You'll mentor other supervisors while ensuring our high standards for quality and service are consistently met.

Perfect Fit For

• Current retail or restaurant supervisors ready for multi-unit leadership
• Assistant managers looking to grow their impact across locations
• Operations professionals who excel at developing others
• Detail-oriented leaders who love creating systems and processes
• People-focused managers who can balance team development with business results
• Food service professionals seeking a leadership role with growth potential

A Day in the Life

• Morning: Review performance metrics across locations; Connect with Assistant Lead Supervisors to align on daily priorities; Conduct store visits to observe operations and coach team members; Ensure quality standards are being met in cake production
• Afternoon: Lead training sessions for team development; Review and optimize inventory levels across locations; Analyze sales data and adjust production plans; Collaborate with Operations Manager on strategic initiatives; Coach Assistant Lead Supervisors on performance management
• Evening: Ensure closing procedures are executed properly; Review daily reports and prepare action plans; Plan upcoming schedules and staffing needs; Document team member progress and development needs

What We’ll Teach You

• Nothing Bundt Cakes' proven operational systems
• Advanced leadership and coaching techniques
• Multi-unit management strategies
• P&L analysis and financial management
• Inventory optimization methods
• Performance management best practices
• Brand standards and quality control

About Nothing Bundt Cakes

At Nothing Bundt Cakes, we’re all about bringing joy through handcrafted, delicious cakes made with love.

Our values aren't just words on a wall – they're brought to life every day through the actions of our team members. If these values resonate with you and you're excited about joining a team that truly lives them, we'd love to hear from you!

🤝 Servant's Heart We put others first in everything we do – from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration.

🏆 Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve.

Genuine Connections We build real relationships with our guests and each other. We remember our regular customers' names and their celebrations. We’re more than just a bakery – we’re a family that celebrates together, supports each other's growth, and creates meaningful relationships.

Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. We're direct but kind, always aiming to help each other grow.

Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. The difference between a Bundtini and a Bundtlet matters!

Bring the Joy We believe in spreading happiness, whether it's making someone’s birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight.

Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy.

Compensation

$19.00 - $24.00 per hour

Why Join Nothing Bundt Cakes?

• Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out.
• Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. Many of our team members have built rewarding careers here.
• Flexible & Consistent Scheduling to balance your work with life’s other priorities.
• Employee Discounts on our delicious cakes.
• Competitive Compensation

Equal Opportunity

Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position may require you to work mornings and/or weekends. You will be asked about schedule preferences during interviews.