Lead Store Associate

Curaleaf; Hanover (MA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive pay and benefits

Generous PTO and parental leave

Life and disability insurance

Community involvement

Referral bonuses and product discounts

Job summary

Curaleaf is seeking a Lead Store Associate in Hanover, MA. The role focuses on delivering exceptional customer experiences while guiding a team, ensuring a compliant and high-performing retail environment.

The candidate will mentor staff, manage daily operations, and drive sales through product knowledge and relationship-building. Responsibilities include opening/closing duties, cash handling, POS accuracy, inventory checks, and staying informed on promotions.

Qualifications

• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 6 months of leadership experience in a retail setting.
• Minimum 6 months handling cash and operating POS systems.
• Experience with inventory checks and daily cash reconciliation is preferred.

Responsibilities

• Lead by example to create a welcoming store atmosphere and provide exceptional service.
• Coach and develop associates to deliver knowledgeable product guidance.
• Drive sales through consultative selling and upselling.
• Assist with opening/closing duties, daily huddles, and cash handling.
• Ensure inventory integrity and compliance with SOPs and safety protocols.
• Support leadership in achieving daily KPI goals.

Skills

Customer-facing experience

POS cash handling

Leadership experience

Retail operations

Cash reconciliation

Education

High School Diploma or GED

Tools

POS system

Job description

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Hourly Pay Rate: $20.00/hr

Location: 2001 Washington St, Hanover, MA 02339

About the Role

As a Lead Store Associate, you will deliver exceptional experiences to customers while guiding and inspiring your team, serving as a brand ambassador, and shaping a welcoming, compliant, and high‑performing retail environment.

What You’ll Do

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued.
• Coach associates to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights to enhance future experiences.
• Support the team in resolving customer concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace that fuels great customer experiences and smooth checkout operations.

Operational Excellence & Processes

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader when store management is absent.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

What You’ll Bring

• Age 21 or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands‑on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• A minimum of 6 months of experience as a Store Associate with consistent performance (required for all Curaleaf team members).
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Strong time management and organizational skills.
• Effective de‑escalation, conflict resolution, and stress‑management abilities.
• Basic proficiency in mathematics and computer applications.
• Solution‑driven mindset when dealing with upset customers.
• Ability to support store leadership and take initiative.
• Versatility across all store stations as needed.

Even Better If You Have

• Previous knowledge of inventory management, systematic restocking, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive audits.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Experience within a regulated retail setting.

Physical Requirements

• Stand for extended periods; stand, walk, talk, or hear regularly.
• Stoop, kneel, crouch, or crawl as required.
• Use hands and fingers to feel and reach with hands and arms.
• Lift up to 25 lbs; occasionally lift up to 50 lbs.
• Clear vision at 20 inches or less.
• Potential exposure to dust, pollen, plant pathogens; work in confined spaces acceptable.
• High stress tolerance, adaptability, and flexibility in an ever‑changing environment.

What We Offer

• Competitive pay and benefits
• Generous PTO and parental leave
• Life and disability insurance
• Community involvement
• Referral bonuses and product discounts

Equal Employment Opportunity Statement

Curaleaf is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected classes as required by applicable law. We provide reasonable accommodations for individuals with disabilities and encourage those adversely impacted by the war on drugs to apply.