Lead Stock (Key Holder)

Williams-Sonoma, Inc.; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid time off

Health benefits

Dental benefits

Vision benefits

Career development

Job summary

Williams-Sonoma, Inc. in Omaha, NE seeks a Lead, Stock/Fulfillment to model and coach on customer-focused service, drive brand image, and raise productivity in back-of-house operations across Omni channels.

You will train teams, manage stockrooms, coordinate BOPIS and home delivery, perform audits, and uphold standards while fostering a fair, respectful work environment under our People First philosophy.

Qualifications

• Proven leadership and motivational abilities.
• Experience managing back-of-house functions in retail.
• Strong customer service orientation and communication skills.

Responsibilities

• Oversees back-of-house operations including omni/fulfillment, receiving, shipping, inventory, and stockroom management.
• Executes customer fulfillment across channels to meet customer needs while protecting brand image.
• Models and coaches productivity, training for BOPIS/Design Crew, packing, and stockroom standards.
• Manages shipping/receiving stations, staging areas, and supplies for efficient processing of merchandise.
• Performs routine audits and reconciliations to minimize loss and ensure daily discipline.

Skills

Leadership

Retail operations

Customer service

POS systems

Tools

POS systems

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Stock/Fulfillment role

You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency.

• Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
• Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand
• Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)
• Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Criteria

• Effective communication, organization and leadership skills. Proven ability to motivate and
• influence others through personal actions and examples
• Employment/promotion to this role will be contingent on successful completion of a background check
• 1-3 years retail sales experience with management experience preferred
• 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities)

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Job Info

• Job Identification 18299
• Posting Date 04/13/2026, 05:39 PM
• Locations 120 Regency Pkwy, Omaha, NE, 68114, US