As theObservability Technical Lead, you’ll play a key role in enabling and enhancing the observability capabilities across the Technology organization. You’ll be responsible for implementing and managing tools that support logging, tracing, alerting, visualization, and AIOps. You’ll help drive operational excellence and system reliability through robust monitoring solutions.
Key Responsibilities
- Design, configure, and maintain observability tools (e.g.,Splunk,Dynatrace) across on-prem and cloud environments.
- Collaborate with Observability leadership to define strategy, roadmaps, and priorities.
- Develop automation tools and processes to support monitoring, security, and compliance.
- Integrate additional frameworks to enhance enterprise-wide monitoring automation.
- Analyze incidents and usage data to proactively identify and resolve issues.
- Partner with teams to assess and improve system performance and reliability.
- Promote adoption of observability tools across technology teams.
- Define and implementService Level Objectives (SLOs)andService Level Indicators (SLIs)with service owners.
- Track and report on platform stability, scalability, and DevOps maturity.
- Lead incident resolution efforts and ensure SLA compliance.
- Translate monitoring needs into actionable tasks for engineering teams.
- Deliver presentations and mentor engineers on observability best practices.
Qualifications
- 10+ yearsin application engineering;7+ yearsin SRE/Observability roles.
- Hands-on experience with tools likeDynatrace,Splunk,AppDynamics,New Relic, orElastic.
- Strong background inmonitoring within Agile SDLCenvironments.
- Expertise in system design with a focus onperformance, security, and availability.
- Proficiency inrelational databases(e.g., MSSQL, MySQL, PostgreSQL, MongoDB).
- Scripting experience inPython,PowerShell, orUnix Shell.
- Familiarity withcontainerization,cloud platforms, andDevOps practices.
- Coding experience inJava,JavaScript,Python, or.NET.
- Exposure toAI/MLconcepts and tools is a plus.
- Experience in regulated industries;financial servicespreferred.
- Bachelor’s degree in Computer Science, MIS, Math, or related field (advanced degree preferred).