Lead Sr. Project Manager

RR Donnelley; Atlanta (GA); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Job summary

RRD Company in Atlanta is seeking a seasoned Project Management leader to guide a team in delivering against client expectations and internal targets. You will oversee operations, staffing, and performance to ensure successful project execution and high client satisfaction.

The role emphasizes cross-functional collaboration, strategic planning, and ongoing process improvement within an onsite environment. Candidates should have strong PM background and client-facing experience.

Qualifications

• Bachelor's degree required in a related discipline.
• At least 5 years of related experience, including client services or account-facing experience.
• Strong understanding of client experience drivers and escalation triggers; ability to communicate confidently with clients and internal partners.
• Applies project management best practices to manage scope, schedules, quality, risks, and client expectations.
• Experience in performance management and employee development, including coaching and mentoring.

Responsibilities

• Set team goals and manage performance to meet delivery, quality, and client satisfaction targets.
• Oversee day-to-day client services and project management operations to ensure on-time delivery within scope and to client expectations.
• Review incoming work and assign projects based on capacity, skill sets, and business priorities; plan staffing and resource schedules.
• Lead internal meetings to review priorities, address risks, and ensure cross-team alignment.
• Resolve complex client and project issues with cross-functional partners.
• Monitor client health, SLAs, and operational metrics; identify trends and take corrective action.
• Build and maintain strong client relationships through proactive communication and service excellence.
• Collaborate with account and commercial teams to align execution with business objectives and renewal efforts.
• Develop talent through coaching, onboarding, training, and cross-training.
• Ensure consistent application of PM processes, service standards, and quality expectations; identify risks and improvements.
• Represent PMO in strategic planning and continuous improvement.

Skills

Project management

Client services

Leadership

Communication

Analytical thinking

Resource planning

Risk management

Education

Bachelor's degree

Job description

• Compensation: USD 78,700 - USD 125,900 - yearly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

This is an onsite position.

Leads a project management team to reliably deliver on client expectations and internal performance targets. Provides operational oversight for successful project execution, balances team workloads and resources, owns client satisfaction and retention for the assigned book of business, strengthens client partnerships, and identifies service improvement and growth opportunities.

Responsibilities:

• Set team goals and manage performance to meet delivery, quality, and client satisfaction targets.
• Oversee day-to-day client services and project management operations to ensure projects are delivered on time, within scope, and according to client expectations.
• Review incoming work and assign projects based on team capacity, skill sets, and client and business priorities; execute staffing plans and resource schedules.
• Lead internal team meetings to review priorities, address risks, and ensure alignment across the team.
• Resolve complex client and project issues with cross-functional partners.
• Monitor client health, service-level agreements, and operational metrics; identify trends and take corrective action.
• Build and maintain strong client relationships through proactive communication, responsiveness, service excellence, and client-facing meetings.
• Partner with account and commercial teams, leadership, and clients to align project execution with business objectives and support renewal readiness and growth.
• Develop talent through coaching, performance management, onboarding, training, and cross-training.
• Ensure consistent application of project management processes, procedures, service standards, and quality expectations; identify risks and service improvements that strengthen customer satisfaction, retention, and team performance.
• Represent the Project Management organization in strategic planning and continuous improvement.

Qualifications

• Bachelors degree in related discipline is required
• At least 5 years of related experience, as well as client services or account-facing experience.
• Demonstrates strong understanding of client experience drivers and escalation triggers; communicates confidently with clients and internal partners.
• Applies project management best practices to manage scope, schedules, quality, risks, and client expectations.
• Applies performance management and employee development skills, including coaching and team development.
• Uses analytical thinking to diagnose issues, interpret performance trends, and recommend improvements.
• Applies resource planning and prioritization skills, aligning team capacity and skills with client and business priorities.
• Influences cross-functional partnerships and collaboration to resolve issues and support business objectives.
• Demonstrates effective conflict resolution and sound escalation judgment.
• Leads process improvements and contributes to strategic initiatives.

Additional Information

RRD's current salary range for this role is $78,700 to $125,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.