Lead Specialist - IT ETRM Systems

Energy Transfer LP; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Energy Transfer LP in Houston, Texas seeks a Lead Specialist - IT ETRM Systems to support the ION RightAngle application, perform system customizations, and manage integrations with a focus on customer service.

You will work with end-users, developers, and managers to resolve issues, document enhancements, and drive deployments. The role requires after-hours availability for critical tasks and mentorship of teammates.

Qualifications

• Bachelor's degree or equivalent in IT/related field.
• Strong customer service, communication and teamwork abilities.
• 8+ years of application support experience.
• Solid understanding of physical and financial commodities in oil & gas.
• Strong SQL and relational database concepts.
• Familiar with SDLC processes (Agile, Waterfall).
• Experience with ticketing systems such as Remedy and ServiceNow.
• Familiar with RightAngle data flows (Deal Capture, Contract Management, Credit, Risk, Scheduling, etc.).
• Ability to create complex pricing provisions and reporting views.
• Ability to test business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills; strong organization and attention to detail.

Responsibilities

• Interact daily with end-users, developers and managers to support and enhance RightAngle.
• Document issues and enhancements with sufficient detail for the dev team.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle upgrades and patches.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical tasks.
• Mentor other team members and contribute to best-practice libraries.
• Handle multiple tasks with limited supervision while maintaining quality.
• Ensure compliance with corporate requirements and clear communication across the org.

Skills

Customer service

Communication

Team collaboration

SQL

Relational databases

SDLC

Remedy/ServiceNow

RightAngle data flow

Pricing provisions & reports

Education

Bachelor's degree in IT/related field

Tools

Remedy

ServiceNow

Job description

Summary

The Lead Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Essential Duties and Responsibilities

• Interact daily with end‑users, developers, and managers to support and enhance RightAngle
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end‑users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business‑critical situations and scheduled tasks
• Contribute to best practice library and mentor other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization

Education and Experience, Knowledge, Skills & Abilities

• Bachelor's degree preferably in Information Technology, Information Systems or related area
• Excellent customer service, interpersonal, communication and team collaboration skills
• 8+ years of experience in application support
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities
• A strong understanding of SQL and relational database concepts
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow
• Familiarity with front-to-back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Ability to create complex pricing provisions and report views
• Capable of testing business scenarios in RightAngle from deal capture to invoicing
• Excellent analytical and problem‑solving skills, strong organizational skills, attention to detail
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards

Required Experience Levels

• The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5–8 years of relevant job‑related experience
• The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job‑related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job‑related experience

Preferred Qualifications

• Experience with ION RightAngle S20+ is preferred
• Previous experience in Oil & Gas industry is a plus
• Advanced Excel skills & Intermediate skills in other MS Office applications

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.