Lead Solutions Analyst - Product Operations

JPMorgan Chase & Co.; Plano (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Solutions Analyst to drive success in technical program delivery. This role requires expertise in data analytics and a deep understanding of applications and platforms, acting as a bridge between diverse stakeholders.

In this position, you will lead the documentation of business requirements, utilize AI tools for analysis, and support strategic decision-making. Strong leadership and innovative problem-solving skills are essential for this role.

Qualifications

• 5+ years of experience in solutions analysis, technical program delivery, or a related field.
• Strong track record of leading through change and managing dependencies in complex projects.
• Ability to review and validate AI-assisted analyses and recommendations.

Responsibilities

• Lead the elicitation, documentation, and validation of business and data flow requirements.
• Utilize advanced data analytics techniques to extract insights from large datasets.
• Coordinate cross-team dependencies and ensure clear handoffs.

Skills

Data analytics

Solutions analysis

Technical program delivery

AI capabilities

Agile delivery models

Education

Bachelor’s degree or equivalent practical experience

Tools

Reporting tools

Job description

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
• Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis and solution optioning, validating outputs and handling data according to sensitivity and security requirements.
• Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards.
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives
• Set and lead weekly operating reviews, monthly business reviews, and roadmap and OKR check-ins.
• Define agendas, standard artifacts, decision points, action tracking, and follow-ups to improve execution and accountability.
• Coordinate cross-team dependencies and ensure handoffs are clear across product, engineering, operations, and control partners.
• Run incident communications, stakeholder updates, and action tracking during disruptions, coordinating across technology, operations, and vendors.
• Support invoice validation and approvals routing as needed and maintain spend visibility for vendor-supported product work in partnership with Finance, Procurement/Sourcing, and Accounts Payable.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support solutions analysis workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted analyses and recommendations before use, escalating when uncertain and following data handling expectations.
• Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects

Preferred qualifications, capabilities, and skills

• Experience working in Agile delivery models (Scrum and Kanban) and coordinating cross-team delivery at scale, including multi-team planning, release coordination, and dependency management.
• Experience with continuous improvement methods and comfort leveraging workflow, case management, and reporting tools to drive transparency, standardization, and measurable outcomes.
• Bachelor’s degree or equivalent practical experience is preferred. Program and product operations certifications (for example, PMP, PMI-ACP, CSM, or similar) are preferred.