Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms

ARCHER; Columbus (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health Care Coverage

On-Site Health and Wellness Centers

Retirement Savings Plan

Backup Childcare

Tuition Reimbursement

Mental Health Support

Financial Coaching

Cash Incentive Compensation

Equity Incentive Compensation

Job summary

ARCHER in Columbus, OH seeks a senior, hands-on technical support specialist for identity and authentication platforms. You will own complex customer integration incidents from diagnosis to durable fixes and guide engineering stakeholders on secure integrations.

Responsibilities include improving diagnostic practices, documenting learnings, supporting regional escalations, and promoting safe, AI-assisted development. A strong programming and systems integration background is essential.

Qualifications

• Requires formal training or certification in software engineering concepts and at least five years of applied experience, including customer-facing solution design, coding or scripting, systems integration, and rigorous root-cause diagnosis.
• Candidates should communicate effectively, support incidents and releases, demonstrate advanced programming ability, and lead safe, validated use of approved AI-assisted development tools.

Responsibilities

• Own complex customer integration incidents through diagnosis, resolution, and durable fixes.
• Guide engineering customers on secure integrations and best practices.
• Improve diagnostic practices and documentation; support regional escalations.
• Promote responsible AI-assisted engineering practices.

Skills

Software Engineering

Technical Support

Identity And Access Management

Customer-Facing Solution Design

Programming And Scripting

Systems Integration

Root-Cause Analysis

Incident Management

Technical Writing

Federation Protocols

Cloud Identity

AI-Assisted Software Development

Secure Coding

Observability

Public Key Infrastructure

Job description

Provide senior, hands-on technical support for identity and authentication platforms, owning complex customer integration incidents through diagnosis, resolution, and durable fixes. Guide engineering customers on secure integrations, improve diagnostic practices and documentation, support regional escalations, and promote responsible AI-assisted engineering practices.

Requirements:

Requires formal training or certification in software engineering concepts and at least five years of applied experience, including customer-facing solution design, coding or scripting, systems integration, and rigorous root-cause diagnosis. Candidates should communicate effectively, support incidents and releases, demonstrate advanced programming ability, and lead safe, validated use of approved AI-assisted development tools.

Key Skills:

• Software Engineering
• Technical Support
• Authentication And Authorization
• Identity And Access Management
• Customer-Facing Solution Design
• Programming And Scripting
• Systems Integration
• Root-Cause Analysis
• Incident Management
• Technical Writing
• Federation Protocols
• Cloud Identity
• AI-Assisted Software Development
• Secure Coding
• Observability
• Public Key Infrastructure

Benefits:

• Health Care Coverage
• On-Site Health And Wellness Centers
• Retirement Savings Plan
• Backup Childcare
• Tuition Reimbursement
• Mental Health Support
• Financial Coaching
• Cash Incentive Compensation
• Equity Incentive Compensation