Lead Software Engineer - AI/ML Lead Software Engineer

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Lead Software Engineer to join the Consumer & Community Banking - Home Lending Servicing group. You will be a core technical contributor, delivering trusted, scalable technology products in a secure environment.

You will guide design, develop production code, and drive adoption of enterprise AI-assisted engineering practices, including automated testing, code reviews, and robust DevOps. Strong cloud-native and ML experience are valued.

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Hands-on experience delivering system design, application development, testing, and operational stability.
• Advanced in one or more programming language(s).
• Experience using AI-assisted development tools with validation of outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows and secure handling of data.

Responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting.
• Develops secure production code, reviews and debugs code written by others.
• Drives adoption of enterprise AI-assisted engineering practices to improve code quality and delivery speed.
• Applies SDLC tooling for automation and continuous improvement.
• Identifies opportunities to automate remediation and improve operational stability.
• Leads evaluation sessions with external vendors and internal teams on architectural designs.
• Leads communities of practice to promote new technologies in software engineering and AI/ML.

Skills

5+ years software engineering

AI-assisted development tools

CI/CD / Agile

Cloud native

Secure coding

Responsible AI use

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorganChase within the Consumer & Community Banking-Home Lending Servicing group, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Designs and delivers scalable ML systems (batch and real-time inference), including data/feature pipelines, model training, evaluation, deployment, monitoring, and drift/performance management
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and ML systems (alerts, SLOs, auto-rollbacks, guardrails)
• Leads communities of practice across Software Engineering and AI/ML to drive awareness and use of new and leading-edge technologies (MLOps, LLM patterns, feature stores, observability, model monitoring)

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations, experience coaching engineers on safe, compliant adoption within delivery practices
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred qualifications, capabilities, and skills

• Experience applying ML to servicing or customer operations use cases (e.g., document understanding, classification, forecasting, contact center assist, workflow optimization)
• Strong MLOps experience (e.g., MLflow-like tooling, model registries, feature stores, canary/shadow deployments, model performance/drift monitoring)
• Experience with Responsible AI practices (bias/fairness testing, explainability, privacy-aware design) and working with risk/control partners in regulated environments
• Familiarity with LLM-enabled architectures (RAG patterns, prompt/version management, evaluation, safety filters) and deploying them with enterprise controls
• Experience building event-driven and streaming architectures for near-real-time ML signals
• Mentoring/coaching experience and a track record of raising engineering quality via standards, reviews, and reusable frameworks