Lead Site Reliability Engineer

JPMorganChase; Columbus (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Lead Site Reliability Engineer to guide a high-performance SRE team within Enterprise technology, engineering services and platform. You will lead resiliency reviews, design scalable architectures, and mentor engineers across CI/CD and cloud-native practices.

Key requirements include strong observability with SRE practices, hands-on container orchestration, and experience with AI-driven reliability workflows.

Qualifications

• Formal training or certification in site reliability engineering concepts.
• 5+ years of applied SRE experience across platforms and applications.
• Strong observability background with SLO-based alerting and telemetry collection.

Responsibilities

• Lead and mentor engineers across teams to design reliable software systems.
• Design, implement, and optimize CI/CD pipelines and deployment strategies.
• Ensure availability, reliability, and scalability of critical applications and services.
• Develop infrastructure as code and deployment automation across platforms.
• Collaborate with stakeholders to resolve complex reliability challenges.
• Monitor service levels and drive proactive incident prevention and response.
• Advise on AI-assisted reliability workflows and auditability in operations.
• Provide 24/7 incident support for production-critical systems.
• Leverage AI capabilities for triage, troubleshooting, and post-incident reviews.

Skills

SRE leadership

Observability

CI/CD

Containers

Programming

AI in ops

Networking

Education

SRE certification

Bachelor's degree

Tools

Terraform

Jenkins

GitLab

Grafana

Prometheus

Datadog

Dynatrace

Splunk

Job description

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, engineering services and platform team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team
• Production 24*7 support for business-critical applications
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Proficient in site reliability engineering (SRE) culture and principles, with experience implementing SRE practices within applications and platforms; strong observability background including white/black-box monitoring, SLO-based alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and similar.
• Proficient in at least one programming language (e.g., Python, Java/Spring Boot,.NET) with strong knowledge of software applications and technical processes within a technical discipline such as cloud, artificial intelligence, Android, or related areas.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Hands-on experience with CI/CD tooling (e.g., Jenkins, GitLab) and infrastructure automation using Terraform to build reliable, repeatable delivery pipelines.
• Strong familiarity with containers and orchestration platforms (Docker, Kubernetes, ECS), including deploying, scaling, and operating containerized services in production.
• Proven ability to troubleshoot and resolve common networking issues (DNS, TCP/IP, routing, TLS, load balancing), applying structured debugging to restore service quickly.
• Collaborative, proactive team contributor: communicates clearly and persuasively with minimal supervision, identifies roadblocks early, learns new technologies quickly, and has experience with event streaming platforms such as Kafka.

Preferred Qualifications, Capabilities, And Skills

• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Proven track record of initiating and executing ideas that address complex business challenges
• Deep expertise in networking and systems, including TCP/IP, DNS, load balancing, firewalls, and VPN technologies; strong Linux performance tuning and system-level troubleshooting skills
• Certifications a plus: AWS Certified SysOps Administrator or AWS Professional, Certified Kubernetes Administrator (CKA), Terraform Associate (or equivalent)
• Collaborative leader with a proven track record mentoring junior engineers, driving SRE best-practice adoption across teams, and communicating clearly to both technical and non-technical stakeholders (including presentations)
• Experience in handling critical incident and change management – be part of critical incident taskforce call.
• Familiarity of agile practices – preferably, scrum and Kanban

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.