Lead ServiceNow Practitioner

Driscoll Strawberry Assoc Inc; Watsonville (CA); On-site; USD 132,000 - 169,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with employer match

Profit-sharing participation

Paid vacation

Job summary

Driscoll's is seeking a Lead ServiceNow Practitioner to act as a platform leader across the ServiceNow ecosystem, focusing on ITIL/ITSM, SPM, ITAM, Contract Management, and CMDB/CI governance. The role is based in Watsonville, CA, and requires 5–10 years of related experience.

The candidate will guide discovery sessions, design sessions, and documentation, while hands‑on configuring workflows, approvals, SLAs, and service catalog experiences to deliver measurable outcomes.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Systems, or equivalent experience.
• 5–10 years of experience in IT service management and ServiceNow.
• Strong experience leading ITIL/ITSM, CMDB governance, and enterprise processes.
• Hands-on with Contract Management Pro and ITAM.
• Proficiency with Flow Designer, approvals, SLAs, and service catalog configurations.

Responsibilities

• Serve as a consultative partner to IS and business stakeholders—lead discovery sessions, clarify requirements, recommend ServiceNow best practices, and align solutions to measurable outcomes.
• Lead and oversee technical design sessions and develop solution documentation (process flows, user stories, acceptance criteria, configuration approach, release notes).
• Provide oversight to ensure compliance and ServiceNow best practices while remaining hands‑on: configure and enhance workflows/automation (Flow Designer), approvals, SLAs, notifications, assignment logic, and service catalog experiences to improve speed, quality, and auditability.
• Lead and optimize ITIL/ITSM processes (Incident, Request, Change, Problem, Knowledge, Service Catalog), including service‑based reporting and continuous improvement.
• Lead and provide oversight to configure and support SPM (intake, demand, project/portfolio tracking, resource planning, financial tracking) and executive dashboards/portfolio health reporting.
• Lead and provide oversight to configure and support ITAM processes (asset lifecycle, normalization, compliance reporting, reclamation controls) and audit‑ready evidence capture.
• Lead and provide oversight to configure and support Contract Management / Contract Management Pro (intake, routing, approvals, renewals, obligations, metadata standards, audit trail).
• Lead CMDB/CI governance: CI class/attribute standards, lifecycle states, relationship integrity, data‑quality rules, remediation workflows, and CI ownership.
• Provide oversight for day‑to‑day administration and production support (intake/triage, troubleshooting, root‑cause analysis, preventive fixes, platform health monitoring) while staying hands‑on as needed.

Skills

ITIL/ITSM

SPM

ITAM

CMDB/CI governance

Contract Management

ServiceNow Administrator

ServiceNow Developer

Workflow automation (Flow Designer)

JavaScript troubleshooting

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Tools

Flow Designer

REST/SOAP integration

ServiceNow reporting/dashboards

Job description

About The Opportunity

We are seeking a highly skilled and experienced Lead ServiceNow Practitioner to serve as a consultative platform leader across the ServiceNow ecosystem with primary focus on ITIL/ITSM, Strategic Portfolio Management (SPM), IT Asset Management (ITAM), Contract Management (including Contract Management Pro), and CMDB / Configuration Items (CIs).

Lead ServiceNow Practitioner

Location: US - Watsonville, California

Job Family: IT

Time Type: Full time

Job Requisition ID: R0009243

Experience Years: 5-10 Years of Experience

Employee Type: Regular

Responsibilities

• Serve as a consultative partner to IS and business stakeholders—lead discovery sessions, clarify requirements, recommend ServiceNow best practices, and align solutions to measurable outcomes.
• Lead and oversee technical design sessions and develop solution documentation (process flows, user stories, acceptance criteria, configuration approach, release notes).
• Provide oversight to ensure compliance and ServiceNow best practices while remaining hands‑on: configure and enhance workflows/automation (Flow Designer), approvals, SLAs, notifications, assignment logic, and service catalog experiences to improve speed, quality, and auditability.
• Lead and optimize ITIL/ITSM processes (Incident, Request, Change, Problem, Knowledge, Service Catalog), including service‑based reporting and continuous improvement.
• Lead and provide oversight to configure and support SPM (intake, demand, project/portfolio tracking, resource planning, financial tracking) and executive dashboards/portfolio health reporting.
• Lead and provide oversight to configure and support ITAM processes (asset lifecycle, normalization, compliance reporting, reclamation controls) and audit‑ready evidence capture.
• Lead and provide oversight to configure and support Contract Management / Contract Management Pro (intake, routing, approvals, renewals, obligations, metadata standards, audit trail).
• Lead CMDB/CI governance: CI class/attribute standards, lifecycle states, relationship integrity, data‑quality rules, remediation workflows, and CI ownership.
• Provide oversight for day‑to‑day administration and production support (intake/triage, troubleshooting, root‑cause analysis, preventive fixes, platform health monitoring) while staying hands‑on as needed to maintain operational continuity, compliance, and ServiceNow best practices.

Candidate Profile

Academic Degree

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Areas Of Experience

• ITIL/ITSM, SPM, ITAM, Contract Management (incl. Contract Mgmt Pro), CMDB/CIs
• Must have experience as a ServiceNow Administrator or Developer.

Certifications And Technical Skills

• Advanced/Expert: ITSM (ITIL workflows), SPM, ITAM, CMDB/CI governance, Contract Management configuration.
• Advanced: Flow Designer/automation, approvals, SLAs, reporting/dashboards, ACLs/security.
• Intermediate+: JavaScript troubleshooting (client/server), data imports/transform maps, integration concepts (REST/SOAP).
• Advanced/Expert: ServiceNow CSA; ITIL Foundation; Implementation Specialist (ITSM/SPM/ITAM)

Compensation & Benefits

Salary range estimated for the Corporate Pilot is: $ 132,000 to 169,000 USD.

• comprehensive medical coverage
• dental coverage
• vision coverage
• life insurance
• disability coverage for positions working more than 30 hours per week
• 401(k) with employer match
• profit‑sharing participation
• paid sick time
• paid vacation
• paid personal and family care leave
• free Employee Assistance Program (EAP)

More detailed information regarding the benefits package, will be shared during the application process.

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world. Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners. Driscoll's is the trusted brand for Only the Finest Berries™.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo. Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro. Driscoll's es la marca de confianza de sólo las mejores Berries.