Lead Service Valet: Route & Quality Leader

Valet Living; North Carolina; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Mileage reimbursement

Job summary

Valet Living is seeking a Lead Service Valet to oversee trash collection at apartment communities. You will report to the Operations Manager, lead the team in service coverage, quality control, and onboarding, and step in as Area Leader when needed.

Expect evening shifts, a strong emphasis on safety, and active problem solving to maintain high service levels. The role emphasizes leadership development, field audits, and cross-district support, with a path toward management.

Qualifications

• Customer-first mindset with a strong work ethic.
• Ability to lead and develop a team for future management.
• Strong problem-solving, organization, and communication skills.

Responsibilities

• Cover Area Leader duties during absences and manage assigned service areas.
• Train and support Service Valets; complete handoffs and onboarding as needed.
• Conduct audits to assess service quality, safety, and operational efficiency.
• Fill in on trash collection routes when needed due to absences or high volume.
• Respond to service issues quickly and elevate complex problems.
• Identify trends, prevent recurring issues, and recommend process improvements.
• Provide support across multiple districts as business needs change.
• Help with container delivery, new client launches, and community events.
• Maintain positive relationships with peers, leadership, and client contacts.
• Report safety hazards, equipment issues, and personnel concerns.

Skills

Customer-first mindset

Team leadership potential

Problem-solving

Communication skills

Independent work

Job description

Valet Living is seeking a Lead Service Valet to oversee trash collection at apartment communities. You will report to the Operations Manager, lead the team in service coverage, quality control, and onboarding, and step in as Area Leader when needed.

Expect evening shifts, a strong emphasis on safety, and active problem solving to maintain high service levels. The role emphasizes leadership development, field audits, and cross-district support, with a path toward management.