Lead Service Technician - The Bicycle Shop - State College, PA

Specialized Retail East Coast LLC; State College (Centre County); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance (PPO/HDHP)

Dental Insurance

Vision Insurance

Health Savings Account

Short/Long Term Disability

Life Insurance

Critical Illness Insurance

Critical Accident Insurance

401(k) with match

Paid parental leave (8 weeks)

Paid holidays

Employee discounts on products

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits

Descripción de la vacante

Specialized leads the way in bicycle innovation and service. The Lead Service Technician at The Bicycle Shop in State College, PA, will be the front-line brand ambassador, performing advanced bike repairs, tune-ups, and in-store customer support.

You'll work with the team to ensure quick, high-quality service, assist with bike sales through technical consulting, and contribute to a welcoming rider-focused experience. Weekend availability is required.

Formación

• Broad technical proficiency including hydraulic brakes, suspension, and eBike diagnostics.
• Customer-focused communication with riders and team.
• Willingness to work weekends.

Responsabilidades

• Lead service technician as front-line brand ambassador in-store.
• Perform bike repairs and tune-ups per service menu.
• Assist with bike sales through technical consulting.
• Maintain store cleanliness and proper service documentation.
• Ensure reliable attendance and punctuality.

Conocimientos

Broad technical proficiency including

Descripción del empleo

Lead Service Technician - The Bicycle Shop - State College, PA

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

The Lead Service Technician balances a passion for people, a broad technical expertise, excellence in retail practices, and supports their teammates in the shop. A Lead Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Lead Service Technician works directly with team and riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. All Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number ofrepairs
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of ridersatisfaction
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty
• Proficiency in Lightspeed point of sale systems and store operationalwebsites
• Regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when store when manager is absent

WHAT YOU NEED TO WIN

• A broad ranging technical proficiency which includes all current technologies, such as hydraulic brake service, suspension, and eBike diagnostics and repair
• Passion for cycling and the Specialized brand
• Excellent communicationwith the ability to effectively interact with riders and teammembers
• Must be able to work as business dictates which includesweekends
• Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Ableto lift at least 50lbs. or more and use proper liftingskills

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state *For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. See what we are up to onLinkedIn,Instagram, and most importantly, our #DogsofSpecialized.