Lead Service Technician

United Site Services; New Jersey; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

EAP

Employee Discounts

Job summary

United Site Services is seeking a Lead Service Technician to coordinate daily tasks, supervise field crews, and ensure high-quality service at customer sites across the region.

You will perform pre/post-shift inspections, resolve service issues with management, train drivers, and maintain safety records. This full-time role requires strong communication and problem-solving in a fast-paced environment.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Conduct random quality control audits on portable restrooms, sinks, holding tanks, etc., to assess service quality.
• Serve as the primary customer contact for service issues and coordinate resolution with management.
• Assist with safety tailgate meetings and driver training.
• Perform daily pre/ post-shift vehicle inspections and report deficiencies.
• Operate service trucks to various sites following routing information.
• Maintain truck logs per state and federal regulations.

Skills

Time management

Customer service

Communication skills

Problem solving

Job description

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Lead Service Technician coordinates daily tasks and routines. To be successful, you will be team driven and highly focused with multiple tasks going on at the same time.

Essential Functions

• Conduct random quality control audits on portable restrooms, sinks, holding tanks, etc. in an attempt to assess the quality of service being provided. Assessment should include: cleanliness of units, timeliness, customer satisfaction & safety
• Assist with accident investigations and completing required paperwork
• Assist with Safety tailgate meetings as needed
• Serve as a resource to drivers regarding vehicle issues encountered by the DVIR and reports issues to members of management and safety
• Serve as the primary contact with customers regarding service issues and works with members of management to resolve customer issues
• Assist with training of new drivers or re-training of current drivers
• Serve as a positive role model and help promote professional attitudes in employees
• Conduct daily pre-shift & post-shift vehicle inspections & report deficiencies to the shop immediately. Also, report improper operation, faulty equipment, and unusual conditions to the Operations. Supervisor/Manager
• Operate service trucks to and from pre-designated work sites based on daily routing information. Service portable restrooms, holding tanks, sinks, showers, etc., at various work sites by following the Company's servicing guidelines
• Operate truck to and from pre-designated work sites based on daily routing information as needed
• Maintain telephone or radio contact with dispatch to receive additional instructions, changes to work locations, etc
• Maintain truck log according to state and federal regulations
• Follow all established safety rules & regulations
• Perform other duties as assigned

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Physical Requirements

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person
• Hear sounds and recognize the difference between them
• Walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waist to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 100lbs and pull 100lbs horizontally

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$25.08 - $35.12 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions whic