Lead Service Technician

USA Compression; Clarksburg (WV); On-site; USD 38,573,000 - 55,104,000; Full time

Job summary

USA Compression Partners is seeking a Lead Service Technician to maintain and service natural gas compression equipment across customer sites. You will lead Field Service Technicians, mentor their development, and ensure equipment run-times meet contractual goals.

Role requires extensive travel (up to 90%), ability to work independently with minimal supervision, and strong safety culture. A technical/educational background and CAT/Ariel/Cummins certifications are highly valued.

Qualifications

• Technical or trade school cert, college degree or related experience.
• Minimum 7 years in gas compression, CAT/Ariel/Cummins preferred.
• CAT II, Ariel and relevant certifications; able to read manuals.
• Valid driver's license with acceptable MVR.
• Strong communication and customer service skills.
• Self-motivated and able to supervise others when needed.
• Willing to travel extensively and work long hours.

Responsibilities

• Maintain and service equipment with autonomy and safety.
• Lead Field Service Technicians and mentor their skills.
• Ensure run time targets per contracts and respond to inquiries.
• Coordinate with ASM for smooth area operations.
• Operate company vehicle safely and manage parts inventory.
• Assist in recruiting and training new FSTs.
• Follow safety/environment policies and perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Training others

Independent work

Technical troubleshooting

Education

Tech/trade cert or college degree

Tools

CAT Gas Engine II

Ariel Mechanics 1/2

Cummins engines

Murphy panel

Job description

USA Compression Partners, LP, (NYSE: USAC) provides mission critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology driven employer with 800 + employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to our customers.

Key Business Objectives:

A Lead Service Technician (LST) is responsible for maintenance and service of USA Compression equipment reporting to the Area Service Manager. With minimal supervision and significant autonomy, the typical areas of responsibility include developing Field Service Technicians and being a subject matter expert for them, safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting. The LST is involved in start-ups, major maintenance, significant failures and high-end trouble shooting. USA Compression employees are proudly responsible for maintaining a safe and professional work environment and positive workplace aligned with our Pillars culture.

Duties and Responsibilities:

• Involved in start-ups, major maintenance, significant failures, overhauls, and high-end trouble shooting and advanced diagnostic repair skills on wide variety of equipment.
• Lead by example and be a subject matter expert and role model to Field Service Technicians (FST) and assist in their technical skill and professional development.
• Ensure USAC maintains run time of natural gas compression units per contractual agreements.
• Respond quickly and accurately to customer inquiries and communicate with ASM.
• Partner closely with the ASM to ensure a smooth and efficient Area operation.
• Maintain and safely operate company vehicle/commercial truck according to company guidelines.
• Communicate with sales team to identify new sales, customer or equipment opportunities.
• Utilize the WMS and partner with a parts department to ensure sufficient parts inventory for each unit in Area.
• Ensure Area units are clean following good housekeeping rules and maintain safe working conditions.
• Assist in building the USAC culture through positively representing our image and helping recruit new FSTs.
• Assist in supervisory duties in the absence of the ASM or as assigned by the ASM.
• Understand and follow company handbook, and all company or customer safety and environmental policies.
• Any other duties or responsibilities as assigned by supervisor.
• Full-time hourly position.

Skills/Capabilities and Education:

• Technical or trade school certification, college degree or additional work experience in related field.
• At least 7 years of experience in gas compression with preference to CAT, Ariel and/or Cummins.
• CAT Gas Engine II, Troubleshooting, Electronics certifications; CAT 3500, 3600, ADEM 3 and ADEM 4, Ariel Mechanics 1 and 2, Murphy panel a plus.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
• Strong interpersonal skills with strong written and verbal skills.
• Excellent customer service skills with customer field personnel, onsite vendors, and other employees.
• Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc.
• Ability to be self-managed and work independently with little or no supervision. Prior management experience is a plus.
• High degree of mechanical ability including electrical and natural gas compression.
• Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development.
• Experience reading and understanding technical manuals.
• Thorough knowledge of relevant HSE procedures and regulations.
• Experience in configuring natural gas compression equipment.
• Solid computer and communication technology skills.
• Ability and interest in further developing people and business management skills.
• Ability and flexibility to work extended hours including periodic on-call weekends.
• Applicant must have the ability to legally work in the U.S.

Working Conditions:

• Typically, an LST’s work day consists of driving a USA compression service vehicle to customer locations to perform repair and maintenance activities.
• This role rotates 14 days on/off away from home to our workplace.
• Travel is required up to 90% of the time worked.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements.
• Exposure to extremes in temperature and weather conditions depending upon assigned location.
• Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials.
• Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions.
• There is a strong emphasis on safety while working with heavy equipment and machinery.