Lead Service Associate M-F 5pm -130am

UPS; Shepherdsville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Medical, dental and vision insurance

Weekly pay

Job summary

UPS in Kentucky is seeking a Lead Service Associate to support warehouse operations, coordinate activities with supervisors, and ensure accurate fulfillment and safety. The role involves hands-on tasks and collaboration with teams to meet service objectives.

Responsibilities include operating MHE up to 28 feet, using RF scanners, maintaining inventory accuracy, and upholding SLAs and KPI targets while delivering reliable service.

Qualifications

• U.S. citizen or legally eligible to work in the U.S.
• Willingness to perform physically demanding tasks including lifting up to 70 lbs.
• Experience with RF scanners and warehouse management systems (WMS)

Responsibilities

• Coordinate warehouse activities with supervisor to ensure smooth operations.
• Operate material handling equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers as needed.
• Maintain accuracy in inventory, outbound/inbound processes, and shipping activities.
• Ensure safety, quality, and compliance with company policies and SLAs.
• Support field stocking locations and supplier coordination as required.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Lead Service Associate

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

• Coordinates with supervisor on all warehouse activities and performance
• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.Utilizes computer-based warehouse management system (WMS) to perform all warehouse. activities including outbound process, inbound process and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Legal right to work in the U.S.
• Successful completion of a background check
• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period.
• And so much more.

Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. Works autonomously within established procedures and practices.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.