Lead Service Associate, Distribution Operations M-F 1130pm - 8am

UPS; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Medical, dental and vision

Weekly pay

Job summary

UPS is seeking a Lead Service Associate to support warehouse operations across package handling, inventory control, and shipping services for diverse industries. The role emphasizes speed, accuracy, and a customer-first approach to help clients become more efficient.

The Lead Service Associate coordinates with supervisors, uses RF scanners and the WMS, and operates MHE equipment to meet safety, quality, and performance standards.

Qualifications

• Experience in warehouse operations and order accuracy.
• Ability to lift up to 70 lbs.
• Proficient with RF scanners and Warehouse Management Systems (WMS).
• Strong focus on safety and quality compliance.
• Reliable worker able to follow defined processes with minimal supervision.

Responsibilities

• Coordinate with supervisor on warehouse activities.
• Operate RF scanners for outbound/inbound processes.
• Use MHE equipment (pallet movers, forklifts, reach trucks) per safety rules.
• Maintain inventory accuracy using WMS and cycle counts.
• Support KPI and SLA targets through accurate, timely work.
• Ensure safety and quality standards are met in daily tasks.

Skills

Warehouse operations

Team coordination

Safety compliance

Inventory control

Quality control

Physical stamina

Tools

RF scanners

WMS

MHE equipment

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Lead Service Associate

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

• Coordinates with supervisor on all warehouse activities and performance
• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Utilizes computer-based warehouse management system (WMS) to perform all warehouse. activities including outbound process, inbound process and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Legal right to work in the U.S.
• Successful completion of a background check
• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period.
• And so much more.

Delivers hands‑on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others - but not as a supervisor. Works autonomously within established procedures and practices.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommend opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.