Lead Service Associate, Distribution Operations M-F 1130pm - 8am

United Parcel Service, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Excellent weekly pay

401(k)

Medical, dental and vision after wait"

Job summary

United Parcel Service, Inc. is seeking a Lead Service Associate to support warehouse operations, coordinate with supervisors, and drive accurate, safe packing, shipping, and inventory processes across multiple customer industries.

The role uses material handling equipment, RF scanning, and a warehouse management system to maintain performance, meet SLAs and KPIs, and build strong relationships with vendors and customers while maintaining daily compliance.

Qualifications

• U.S. citizenship or eligibility to work in the U.S. (as required)

Responsibilities

• Coordinates with supervisor on all warehouse activities and performance
• Utilizes Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet
• Uses RF scanners to electronically perform warehouse activities
• Performs tasks with high accuracy under defined procedures and with minimal supervision
• Uses WMS to perform outbound, inbound, and inventory control activities
• Ensures transaction accuracy and compliance with safety and quality standards
• Lifts up to 70 lbs and follows established processes for safe, efficient work
• Acts as a lead, coordinating and checking the work of others (not a supervisor)
• Works autonomously within procedures and practices
• Manages delivery/deployment of contracted services to meet SLAs and KPIs
• Collaborates with vendors, customers, and internal teams to support business products
• Handles daily facility activities related to government compliance, receipts, kitting, orders, suppliers, inventory, staffing, inspections, safety, profitability
• Performs forecasting, allocations, adjustments, and contributes to annual business plans to meet initiatives
• Retains and strengthens customer relationships, including face-to-face service
• Identifies opportunities to improve efficiency, effectiveness, and capabilities of operations
• Provides support to field stocking locations and provider networks as needed

Job description

Lead Service Associate

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

Responsibilities

• Coordinates with supervisor on all warehouse activities and performance
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Successfully lift up to 70 lbs.
• Follows established processes and procedures to execute work efficiently and safely.
• Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience.
• Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor.
• Works autonomously within established procedures and practices.
• Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPI as defined in the relevant contracts are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
• Responsible for retaining and strengthening customer relationships which may include face to face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Benefits

• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period.
• And so much more.

Diversity & Inclusion

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Employment Type

Permanent

Other Information

Legal right to work in the U.S.; Successful completion of a background check.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Background

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.